Maintenance Porter, DOT Shuttle Operations

SP Plus•Des Moines, IA

7d•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company using computer vision to enable checkout-free parking experiences. The company operates a parking network with more than 23,000 employees and over 4,000 locations across North America and Europe. The Maintenance Porter maintains the appearance and cleanliness of a facility and DOT-regulated shuttle operation, including shuttle buses. The role may also assist customers, address customer complaints, and cover other operational duties as needed. The position is located in Des Moines, Iowa.

Requirements

A valid CDL Class A, B, or C driver’s license, depending on location needs.
A passenger endorsement if responsible for operating shuttle buses with a capacity of 15 passengers or more.
A DOT Medical Card (Medical Examiner’s Certificate).
Ability to read, write, and interpret English.
Ability to respond to common customer inquiries or complaints.
Clear oral communication, active listening, and ability to seek clarification and respond to questions.
Clear and informative writing and ability to read and interpret written information.
Positive customer-service attitude and responsiveness to requests for service and assistance.
Adaptability to changes, delays, and unexpected events.
Sound and accurate judgment and professionalism under pressure.
High school diploma or a combination of experience and education.
Ability to use hands and fingers and communicate with customers and coworkers; frequently sit, reach, stand, walk, climb, balance, stoop, kneel, crouch, twist, turn, stretch, and bend; regularly lift and move 50 pounds or more; and move relatively quickly.
Close and peripheral vision and ability to adjust focus.

Responsibilities

Maintain a clean appearance at the facility and DOT-regulated shuttle operation by completing facility and shuttle-bus maintenance and cleaning tasks.
Move shuttle buses for fueling, cleaning, and general maintenance.
Remove snow from entrance or exit ramps and designated areas using shovels, snow blowers, or other light-duty equipment.
Paint facility surfaces, including signs, doors, walls, curbs, and islands, as directed by the facility manager or supervisor.
Complete maintenance and cleaning tasks in checklists and as directed, using brooms, mops, brushes, and other hand tools to remove dirt, dust, litter, and debris.
Report suspected or observed company-policy violations, safety hazards, and unusual occurrences to the facility manager in a timely manner.
Assist customers and resolve customer complaints independently or with a supervisor’s help.
Learn the operation and cover other duties, including cashier duties, as needed.
Maintain a neat, clean appearance and wear the complete uniform before and during scheduled shifts.
Perform other duties as assigned.