Assistant Manager, DOT Shuttle Operations

Metropolis Technologies • Houston, TX

5d • $55,000 - $65,000

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. The company has over 23,000 employees and operates at more than 4,000 locations across North America and Europe.

The Assistant Manager, DOT Shuttle Operations assists with the day-to-day management of assigned locations, supervises shuttle drivers and parkers, and monitors shuttle bus operations. The role focuses on improving client and customer satisfaction, ensuring appropriate customer interactions, overseeing closing reports, and supporting revenue controls and daily reporting. The position is based in Houston, Texas. A valid CDL and DOT Medical Card are required; CDL class and passenger endorsement needs depend on the location and whether the employee operates buses with a capacity of 15 or more passengers.

Requirements

• High school graduation required; some college is a plus.
• At least one year of supervisory experience required.
• A valid CDL Class A, B, or C driver’s license must be maintained, depending on location hiring needs.
• A Passenger Endorsement is required if responsible for operating shuttle buses with a capacity of 15 or more passengers.
• A DOT Medical Card (Medical Examiner’s Certificate) is required.
• Intermediate computer skills, including Microsoft Excel and Word.
• Superior verbal and written communication skills.
• Proactive approach, strong personal drive, proven customer service skills, and willingness to lead by example.

Nice To Haves

• Supervisory experience in the transportation and/or parking industry.
• Prior supervisory experience managing DOT-regulated shuttle operations.
• Some college education.
• Knowledge of shuttle operations, DOT regulations, union contracts, and payroll.

Responsibilities

• Lead programs to improve client and customer satisfaction.
• Assist in managing the day-to-day activities of assigned locations.
• Supervise shuttle drivers and parkers and monitor shuttle bus operations.
• Ensure appropriate customer interaction.
• Supervise the completion of all closing reports.
• Monitor and implement effective revenue control procedures.
• Perform other necessary functions as assigned.
• Assist with daily data entry of revenue reports.
• Compile and interpret daily reports for facility operations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Long- and short-term disability insurance
• Life insurance
• Accident insurance
• 401(k)
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED