Shuttle Operations Manager

ABM•Orlando, FL

4d•Onsite

About The Position

ABM Industries is seeking a dynamic, experienced manager to oversee and optimize airport shuttle bus services. The role is responsible for safe, efficient, high-quality shuttle transportation, including fleet management, dispatching, and customer service. The manager leads supervisors, drivers, and maintenance staff to support seamless 24/7 shuttle operations and ensure compliance with Aviation Authority regulations. This is a full-time, locally based position dedicated exclusively to the Aviation Authority’s Shuttle Bus Service. The manager must be on-site during holidays and available on-call for critical incidents. The work is primarily office-based, with frequent field visits and travel within airport property to monitor service, vehicles, and drivers. The position operates in a fast-paced environment with multiple priorities and operational decisions under pressure.

Requirements

At least three years of supervisory experience in transportation operations, preferably commercial bus ground transportation, airport shuttle, public transit, or passenger transportation.
Valid Florida CDL with the appropriate commercial passenger bus transportation license.
Knowledge of DOT regulations, ADA standards, and state and local laws.
Leadership experience and ability to motivate, develop, and manage large teams.
Strong communication, interpersonal, and negotiation skills.
Strategic thinking, problem-solving, and analytical abilities.
Proficiency with Microsoft Office Suite and transportation scheduling software.
Ability to work non-traditional hours, including weekends, holidays, and emergency situations as needed.
Ability to be on-site during holidays and on-call for critical incidents.

Nice To Haves

Experience in commercial bus ground transportation, airport shuttle, public transit, or passenger transportation.

Responsibilities

Oversee daily shuttle operations, including dispatching, driver performance, and route optimization.
Manage on-time performance, passenger flow, and operational efficiency.
Coordinate fleet maintenance, vehicle inspections, and repairs to minimize downtime and ensure vehicle reliability.
Ensure compliance with DOT regulations, ADA standards, and Aviation Authority policies.
Conduct safety audits, driver training, and fleet inspections.
Investigate accidents and incidents, identify root causes, and recommend corrective actions.
Provide direction, leadership, and mentorship to supervisors, dispatchers, shuttle bus drivers, and maintenance staff.
Ensure Assistant Managers are trained to perform Site Manager, Supervisor, Shuttle Bus Driver, Shuttle Bus Dispatcher, and Administrative Staff duties when necessary.
Supervise and coordinate employee schedules, work assignments, and performance management.
Develop and implement emergency response plans for service disruptions, severe weather, and operational incidents.
Be on-call for critical incidents affecting shuttle operations.
Assist with departmental budgets, expense control, and resource allocation.
Monitor operational costs, fleet expenses, and staffing budgets to maintain cost efficiency.