Shuttle Operations Manager
About The Position
The Shuttle Operations Manager is responsible for all aspects of location operations, including shuttle fleet management, self-parking, valet services, and oversight of the location team. The role develops and trains supervisors and front-line employees, manages schedules and payroll reporting, maintains client relationships, and oversees customer service, budgets, financial performance, revenue controls, and compliance with company and client policies. The position is on-site in Hartford, Connecticut, and is scheduled full-time, Monday through Friday. The schedule may require weekends and holidays, and operational issues may occasionally require a response outside normal business hours. The ideal candidate has management experience in transportation, shuttles, or customer service, with parking industry experience and a hospitality focus identified as assets. The role calls for an organized, resourceful, self-sufficient, and decisive manager with strong communication and interpersonal skills, sound judgment, and excellent computer skills. A bachelor’s degree in business is helpful but not required. Propark Mobility describes its workplace as supportive, engaging, empowering, and focused on diversity, inclusion, and belonging. The company offers career growth opportunities, internal training, paid time off, incentive bonus potential, medical, dental, vision, supplemental insurance, and an employee assistance program.
Requirements
- Management experience in transportation, shuttle, or customer service industries.
- Progressive management experience overseeing front-line teams.
- Impeccable conversational and written communication skills.
- Strong interpersonal skills and the ability to achieve results through people.
- Excellent computer skills, including Microsoft Word, Excel, PowerPoint, Outlook, and ADP.
- Organized, honest, thoughtful, trustworthy, loyal, dependable, self-sufficient, resourceful, and decisive approach to work.
- Flexible schedule that may require working weekends and holidays.
Nice To Haves
- Previous parking industry experience.
- Hospitality-focused experience.
- Established scheduling and payroll experience.
- Bachelor’s degree with a concentration in business.
Responsibilities
- Develop and train supervisors and line-level employees.
- Review and approve work schedules to ensure adequate coverage while minimizing expenses.
- Develop and maintain strong client relationships and attend client meetings.
- Assist supervisors with customer complaints and day-to-day operational issues.
- Manage and submit employee, operations, and payroll reports.
- Oversee the customer service program to ensure customer satisfaction.
- Develop budgets and monitor financials to meet business goals.
- Review and evaluate audits to ensure revenue-control integrity.
- Ensure compliance with company policies and procedures and client requirements.
- Respond to operational issues when needed, including at times after normal business hours.
- Maintain high professional and ethical standards for the organization and its client.
- Oversee shuttle fleet management, self-parking, valet services, and the location team.
Benefits
- Incentive bonus potential up to 15% of salary.
- Career growth opportunities and promotion from within.
- Free parking while working at assigned Propark locations.
- Holidays, vacation, wellness time off, and an extra day off for the employee’s birthday.
- Internal training program, Propark Think.
- Medical, dental, vision, and eight supplemental insurance plans, including pet insurance.
- Free and confidential employee assistance program for employees and their families, available 24/7.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
