Operations Dispatcher - Instructional Support Facility

Cherry Creek Schools•Centennial, CO

About The Position

The Operations Dispatcher receives incoming telephone and radio calls about emergency and non-emergency situations, gathers information to determine the appropriate response, and dispatches personnel according to established protocols and priorities. The role accurately enters, updates, and retrieves information using computerized data and telephone systems, and relays critical information between District sites, personnel, and external emergency response agencies. The dispatcher supports daily operations by processing service requests, monitoring incidents and multiple information systems, tracking dispatch and performance information, assisting with transportation operations, and maintaining the security of sensitive materials. Duties and assignments may vary by building assignment and academic year.

Requirements

High school diploma or equivalent.
Dispatch, call center, security, law enforcement, or military experience.
Meet the insurability requirements of the Colorado School District Self-Insurance Pool.
Basic knowledge of typical office equipment, including telephones, copiers, fax machines, and email.
Basic knowledge of Microsoft Office and various software applications.
Basic knowledge of DOT, FMCSA, CDE, CDL rules and regulations, and state and federal laws applicable to students.
Basic knowledge of two-way radio procedures and GPS-based Automatic Vehicle Location (AVL) systems.
Basic organizational skills and ability to multitask.
Basic interpersonal relations skills.
Intermediate public relations skills.
Intermediate verbal and written communication skills.
Ability to operate a base radio and communicate clearly and promptly using a professional demeanor and radio etiquette.
Ability to work independently and collaboratively in a high-stress environment, follow direction, maintain professional conduct, and prioritize safety.
Ability to interact professionally with other employees and collaborate constructively with supervisors, staff, students, community members, and other District stakeholders.
Ability to assess alternate routes and road hazards.
Ability to maintain confidentiality, including with HIPAA, HITECH, FERPA, medical information, and student accommodations.
Commitment to student safety and customer service.
Criminal background check and fingerprinting required for hire.
Valid, unexpired Colorado driver’s license.
Willingness to work a flexible schedule, including on-call and shift work.

Nice To Haves

Experience with emergency response.
Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
Bilingual in English and an additional language.
Racially conscious and culturally competent, with the skill, will, capacity, and knowledge to commit to a culture of continuous improvement.

Responsibilities

Receive emergency and non-emergency telephone or radio calls, gather details about the location and nature of each situation, and determine the appropriate response according to protocol.
Receive service requests through work orders, phone, radio, alarm monitoring, or computer messages and assign them to appropriate personnel.
Determine dispatch requirements, prioritize situations, dispatch appropriate personnel, and follow up according to District policies and procedures.
Monitor emergency and non-emergency incidents, including accidents, medical situations, and alarms, and use maps to identify appropriate assets based on location.
Enter, update, and retrieve information using computerized data and telephone systems, including status updates, student ridership and address information, unit and stop locations, GPS coordinates, and bus route coverage.
Monitor and relay information from systems such as Safe2Tell, security cameras, and building access cards.
Relay critical information and messages among District sites, internal administrators, external emergency response agencies, and other individuals or groups requiring notification.
Support daily operations management by assessing driver and para-educator call-outs and check-ins, monitoring vehicle availability, assisting bus drivers with route directions, and providing other assistance as needed.
Record and track information such as GPS-based on-time performance, requests, dispatches, and work orders; maintain files related to emergency calls, personnel rosters, emergency call-out lists, accidents, incidents, and personnel issues.
Maintain access to and security of highly sensitive materials.
Perform other related duties as assigned or requested.