Operations Dispatcher - Instructional Support Facility

Cherry Creek

About The Position

The Operations Dispatcher receives incoming telephone and radio calls about emergency and non-emergency situations, gathers details, determines the response required, and dispatches appropriate personnel according to established protocols. The role accurately enters, updates, and retrieves information using computerized data and telephone systems, and relays critical information among District sites, personnel, and external emergency response agencies. The dispatcher supports daily transportation and operational activities, monitors incidents and information from multiple systems, maintains records related to dispatches and emergency calls, and safeguards sensitive materials. Duties and assignments may vary by building assignment and academic year.

Requirements

High school diploma or equivalent.
Experience in dispatch, a call center, security, law enforcement, or the military.
Meet insurability requirements of the Colorado School District Self-Insurance Pool.
Basic knowledge of typical office equipment, including telephones, copiers, fax machines, and email.
Basic knowledge of Microsoft Office and various software applications.
Basic knowledge of DOT, FMCSA, CDE, and CDL rules and regulations, and state and federal laws applicable to students.
Basic knowledge of two-way radio procedures and GPS-based Automatic Vehicle Location (AVL) systems.
Basic organizational skills and ability to multitask.
Basic interpersonal relations skills and intermediate public relations skills.
Intermediate verbal and written communication skills.
Ability to operate a base radio and communicate clearly and promptly using professional demeanor and radio etiquette.
Ability to work independently and collaboratively in a high-stress environment, follow direction, and prioritize safety.
Ability to interact professionally with employees and constructively with supervisors, staff, students, the community, and other District stakeholders.
Ability to assess alternate routes and road hazards.
Ability to maintain confidentiality, including with HIPAA, HITECH, FERPA, medical information, and student accommodations.
Commitment to student safety and customer service.
Valid, unexpired Colorado driver’s license.
Must complete a criminal background check and fingerprinting for hire.

Nice To Haves

Experience with emergency response.
Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
Bilingual in English and an additional language.
Racially conscious and culturally competent, with the skill, will, capacity, and knowledge to commit to a culture of continuous improvement.

Responsibilities

Receive incoming telephone and radio calls about emergency and non-emergency situations; gather detailed information about location and circumstances to determine the appropriate response under established protocols.
Receive service requests through work orders, phone, radio, alarm monitoring, or computer messages and assign them to appropriate personnel.
Determine dispatch requirements, dispatch appropriate personnel based on situation priorities and protocols, and follow up according to District policies and procedures.
Monitor emergency and non-emergency incidents, including accidents, medical situations, and alarms, and use maps to identify appropriate resources by location.
Enter, update, and retrieve information using computerized data and telephone systems, including status updates, student ridership and address information, unit and stop locations, GPS coordinates, and bus route coverage.
Monitor and relay information from systems such as Safe2Tell, security cameras, and building access cards.
Relay critical information and messages among District sites, administrators, emergency response agencies, and other individuals or groups requiring notification.
Support daily operations management, including assessing driver and para-educator call-outs and check-ins, checking vehicle availability, and assisting bus drivers with route directions.
Record and track on-time performance using GPS data, requests, dispatches, and work orders; maintain files relating to emergency calls, personnel rosters, emergency call-out lists, accidents, incidents, and personnel issues.
Maintain access to and security of highly sensitive materials.
Perform other related duties as assigned or requested.