Automotive Service Dispatcher
About The Position
Malloy Ford in Charlottesville is seeking a highly organized and detail-oriented Automotive Service Dispatcher to coordinate workflow between service advisors, technicians, and the parts department. The dispatcher assigns repair orders, manages technician workloads, and helps service operations run smoothly and efficiently. Prioritization, effective communication, and adaptability in a fast-paced environment are important to shop productivity and customer satisfaction. Malloy Auto Group is a family-owned and operated dealership group that has served Virginia and the tri-state area for over 30 years. The company offers ongoing training, advancement opportunities, and support from an established, growing dealership network. Team members are expected to demonstrate customer-centricity, integrity and honesty, proactiveness and drive, and teamwork.
Requirements
- High school diploma or equivalent.
- Strong organizational and time management skills.
- Ability to multitask and remain calm under pressure.
- Excellent verbal and written communication skills.
- Working knowledge of automotive repair processes and terminology.
- Familiarity with dealership or shop management software.
Nice To Haves
- Additional automotive or business training.
- Previous experience in an automotive service or dispatch role.
Responsibilities
- Assign repair orders to technicians based on skill level, availability, and job priority.
- Monitor repair progress to support timely completion and quality standards.
- Coordinate with service advisors to understand customer needs and promised timelines.
- Communicate with the parts department about parts availability and help reduce delays.
- Adjust dispatching schedules throughout the day to maintain balanced workflow.
- Ensure work is documented properly and repair orders are closed out efficiently.
- Help optimize labor hours by reducing technician idle time.
- Maintain accurate records of technician productivity and efficiency.
- Serve as a point of contact between the front-end service team and the shop floor.
- Assist with technician time clock management and flag time reconciliation.
Benefits
- Competitive pay based on experience
- Flexible working hours
- Health insurance
- Dental insurance
- Vision insurance
- PTO and sick leave
- 401(k)
- Career growth opportunities
- Paid training
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
