HVAC Dispatcher (Hybrid/Remote Position)

Edelman Heating, Cooling, Plumbing, Electric & Solar • Fairbury, IL

5d • $25 - $32

About The Position

Edelman is hiring an HVAC Service & Maintenance Dispatcher to coordinate service and maintenance calls across five locations. The dispatcher is the central hub of the department, matching jobs with technicians, managing schedule changes, keeping maintenance visits on track, and ensuring customers and technicians have accurate, timely information. The position is based at the corporate headquarters in Fairbury, Illinois, with a hybrid or remote option available. It is full-time, non-exempt, and scheduled Monday through Friday from 7:00 AM to 4:00 PM. Compensation is $25–$32 per hour, depending on experience.

Requirements

• Experience in dispatch, scheduling, or customer service.
• Strong organization and ability to manage multiple moving parts while maintaining accurate details.
• Clear, calm, and professional phone communication with customers and technicians.
• Comfort learning dispatch software and using Microsoft Teams and AI tools.
• ServiceTitan experience is required.
• Solutions-driven approach to resolving schedule problems.
• Availability to work Monday through Friday, 7:00 AM to 4:00 PM.

Nice To Haves

• Experience in home services or the trades.

Responsibilities

• Schedule and dispatch HVAC service and maintenance calls across five locations, matching jobs to technicians.
• Adjust schedules in real time when calls run long, emergencies arise, or plans change.
• Schedule and track maintenance visits.
• Confirm customer appointments, communicate arrival windows, and provide updates when timing changes.
• Provide technicians with job details, service history, and notes before visits.
• Log calls, updates, and schedule changes accurately.
• Escalate scheduling conflicts, customer concerns, and capacity issues to the HVAC Manager.

Benefits

• Company-subsidized medical, dental, and vision coverage.
• $25,000 employer-paid life insurance.
• Optional disability and accident coverage.
• Paid vacation.
• Eight paid holidays.
• 401(k) with company match up to 4%.
• Bonuses for employee loyalty.
• Opportunities for career growth as the company scales.
• Hybrid work option for candidates in the Fairbury area.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed