Dispatcher - HVAC & Plumbing

Signature Heating, Cooling and Plumbing•Albuquerque, NM

23h•$18 - $22•Onsite

About The Position

Signature Heating, Cooling & Plumbing is hiring a Dispatcher to coordinate HVAC and plumbing service operations from its Albuquerque office. The role involves handling customer inquiries, scheduling and dispatching technicians, keeping customers informed, documenting service outcomes, and supporting revenue goals. The company describes a fast-paced, team-first environment with opportunities for growth and advancement.

Requirements

At least one year of dispatcher experience in HVAC, plumbing, or electrical services.
Ability to work at the Albuquerque office location.
Basic computer skills, including Microsoft Word, Excel, and Outlook.
Excellent customer service skills and strong verbal and written communication abilities.
Successful completion of a background check and drug test.

Nice To Haves

Experience using ServiceTitan or Housecall Pro.

Responsibilities

Assess customer inquiries by phone and assign appropriate technicians to service appointments.
Provide technicians with accurate information to support proficient, high-quality customer interactions.
Manage schedules and requirements for technicians in the field.
Update customers on technician progress throughout the day.
Maintain accurate customer records in the company database.
Document service-call outcomes and prepare report summaries for senior management.
Prioritize service calls strategically to achieve daily revenue targets.
Interact professionally with customers, foster positive relationships, and encourage repeat business.
Respond promptly to customer requests, resolve issues, and promote the brand.
Participate in ongoing training to improve sales skills and dispatch incoming orders accurately and promptly.
Build a base of satisfied customers and encourage them to become advocates for the brand.