Dispatcher - HVAC

Baker Brothers Plumbing, Air & Electric•Mesquite, TX

23h•Onsite

About The Position

Baker Brothers Plumbing, Air & Electric is seeking an experienced HVAC Dispatcher for its Mesquite location. The dispatcher schedules and dispatches home-services repair, installation, and maintenance technicians to customer locations, helping deliver a strong customer-service experience. The role involves managing daily technician schedules and work orders, communicating with customers and field personnel, coordinating parts and warranty installations, and handling related records and paperwork.

Requirements

Experience dispatching for home services.
Basic computer proficiency, particularly with Microsoft applications.
Ability to pass background and drug screening.
Ability to work evenings and weekends as needed.

Nice To Haves

High school diploma or GED preferred.
Service Titan software experience preferred.

Responsibilities

Schedule and monitor the daily technician schedule.
Dispatch work orders to field technicians according to priority and location.
Receive and record completed work orders from field technicians.
Contact customers to confirm next-day appointments.
Communicate with field personnel via Outlook.
Handle paperwork for assigned departments and technicians.
Maintain an accurate technician database.
Coordinate parts scheduling.
Coordinate warranty installations with other divisions.
Answer customers’ general questions about rebates, system operations, warranties, and related topics.

Benefits

Market value compensation.
Robust PTO plan.
Health, vision, and dental plans, with a company contribution toward group health benefits.
401(k) retirement plan with company match up to 30%.
Life insurance and short- and long-term disability coverage.
Special program options including FSA, EPA, legal services, and identity theft protection.
Continuous training for professional development.
Dynamic, collaborative, and fun work environment.
Coached and supported career growth.
Employee engagement and employee recognition program.