HVAC Service Dispatcher
About The Position
The HVAC Service Dispatcher coordinates service calls and supports technicians, customers, and the service department. The role schedules and prioritizes calls, coordinates after-hours/on-call assignments, and maintains accurate service-call information in Jonas Software. It also supports technicians with job details, parts, information, and solutions; provides job and purchase order numbers for billing, payroll, and documentation; sources parts; prepares service and repair quotes; and creates and maintains purchase orders. The dispatcher communicates with customers about scheduling and job progress, works closely with technicians, management, vendors, and customers, provides backup for other administrative positions, assists the Branch Operations Manager as needed, and seeks process improvements. The schedule is 9:00 a.m.–3:30 p.m., Monday through Friday, for 30 hours per week.
Requirements
- Highly organized, with attention to detail.
- Able to manage multiple priorities and identify what is most important.
- Comfortable making decisions and adjusting plans when circumstances change.
- Clear and professional communication skills.
- Enjoys solving problems and finding answers.
- Takes ownership and follows through until tasks are completed.
- Comfortable working with field technicians and customers.
- Strong computer and data-entry skills.
- Works well as part of a team and can proceed without constant direction.
- Able to remain calm and professional when calls, technician requests, and schedule changes occur.
Nice To Haves
- Experience with Jonas Software.
- Previous experience in dispatching, service coordination, HVAC, plumbing, mechanical contracting, construction, facilities maintenance, or another field-service environment.
Responsibilities
- Receive, prioritize, and schedule service calls.
- Coordinate after-hours/on-call assignments.
- Keep service-call information accurate and up to date in Jonas Software.
- Ensure technicians have the correct job information before going to a call.
- Help technicians locate parts, information, and solutions as needed.
- Provide accurate job and PO numbers for billing, payroll, and documentation.
- Source parts and prepare accurate service and repair quotes.
- Create and maintain purchase orders in Jonas, and provide technicians with PO numbers and parts information.
- Answer incoming service calls professionally.
- Keep customers informed about scheduling and job progress.
- Communicate with technicians, management, vendors, and customers.
- Provide backup support to other department administrative positions.
- Assist the Branch Operations Manager as needed.
- Look for ways to improve processes and make the service department more efficient.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
