IT Systems Administrator - Hybrid Remote Position

Heritage Health Solutions•Coppell, TX

3d•$68,000 - $95,000•Hybrid

About The Position

The IT Systems Administrator supports end-user computing needs for local and remote users, including troubleshooting, hardware and software installation and configuration, and deployment of computers and related equipment. The role administers and supports Microsoft 365, servers, networks, security systems, endpoint technologies, and other IT infrastructure, while monitoring systems and networks for availability, performance, and security. It also provides help desk support and participates in IT projects, cybersecurity, governance, risk, compliance, audit, and security control activities. The position performs technical administration and support across end-user devices, Microsoft 365, Active Directory and Microsoft Entra ID, Windows Server, virtualization, backups, networking, endpoint management, and security technologies. It maintains technical documentation and asset inventories, supports incident and vulnerability response, participates in access reviews and audit activities, and helps implement and assess IT controls. A bachelor's degree in a related field is preferred, though equivalent education, technical training, certifications, and relevant experience may be considered. Three to five years of related experience is preferred.

Requirements

Three to five years of related IT support, systems administration, infrastructure, or information security experience preferred.
Bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent education, technical training, certifications, and relevant professional experience may be considered.
Knowledge or experience with Windows 11, Windows Server, Microsoft 365, Exchange Online, Microsoft Teams, SharePoint, OneDrive, Active Directory, Microsoft Entra ID, endpoint management and security, patch and vulnerability management, LAN/WAN, wireless networking, VPN, TCP/IP, DNS, DHCP, virtualization, backup and recovery, and IT help desk/ticketing systems.
Valid state-issued driver's license.
Ability to accept responsibility and account for actions; work accurately and thoroughly; learn and apply new technologies and processes; and attend to details.
Ability to demonstrate ethical conduct, stay organized, and be accountable for assigned responsibilities.
Technical aptitude and analytical skills to understand complex technical topics and solve problems.
Effective oral communication with technical and nontechnical users, clear written communication and technical documentation, and interpersonal skills for working with varied individuals.
Customer-oriented approach that addresses user needs while following company procedures and security requirements.
Adaptability to changing technologies, priorities, and workplace requirements.
Security awareness, including recognizing risks, following information security practices, and understanding technical controls supporting security and compliance.

Nice To Haves

Bachelor's degree in Information Technology, Computer Science, or a related field.
Three to five years of related IT support, systems administration, infrastructure, or information security experience.
Experience supporting security, audit, compliance, vulnerability remediation, or technical control activities.
Microsoft, CompTIA, or other relevant IT certifications.

Responsibilities

Analyze, diagnose, and resolve desktop, laptop, application, and peripheral problems for local and remote users.
Install, configure, test, maintain, monitor, and troubleshoot end-user hardware, peripheral devices, printing and scanning devices, presentation equipment, software, and related technology.
Receive and respond to help desk requests, resolving technical issues promptly or escalating them as needed.
Administer and support computer networks and related computing environments, including hardware, operating systems, applications, and system configurations.
Maintain and support Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, user accounts, groups, licenses, and permissions.
Administer and support Active Directory and Microsoft Entra ID, including accounts, groups, authentication, access permissions, privileged access, and multifactor authentication.
Troubleshoot hardware, software, network, and system problems and replace defective components when necessary.
Administer and support endpoint management, software deployment, patching, antivirus, endpoint detection and response, encryption, and other endpoint security technologies.
Administer, monitor, maintain, and troubleshoot Windows Server systems, virtualization platforms, backups, recovery systems, and related infrastructure.
Administer and support LAN/WAN, wireless, VPN, switches, firewalls, DNS, DHCP, and internet connectivity.
Work with users to understand and resolve technical problems and communicate solutions in technical and user-friendly language.
Research new technologies and recommend improvements when appropriate.
Analyze equipment and system performance to determine the need for repair, replacement, upgrades, or other corrective action.
Implement and provide technical support for voice, conferencing, mobile, and telecommunications services and equipment.
Train users in the effective and secure use of computer systems, Microsoft 365, applications, and related technology.
Maintain documentation and records for systems, networks, hardware, software, maintenance, configurations, security controls, and repairs.
Assist with IT governance, risk, and compliance activities, audits, compliance assessments, security control reviews, evidence collection, remediation, and compliance documentation.
Perform and document recurring reviews of hardware, software, accounts, privileged access, permissions, security configurations, system settings, and other technical controls; document exceptions and assist with corrective actions.
Follow incident, problem, change, access, configuration, and asset management processes and maintain appropriate activity documentation.
Assist with investigating and responding to security alerts, malware, phishing, unauthorized access, and other information security concerns.
Assist with server, network, security, cloud, and other system implementations and technology projects.
Maintain an accurate inventory of IT hardware, software, licenses, and other technology assets.
Participate in vulnerability management, including reviewing findings, validating affected systems, applying or coordinating remediation, documenting exceptions, and verifying corrective actions.
Participate in periodic user and privileged access reviews, validating accounts, group memberships, administrative privileges, application access, and timely removal or modification of inappropriate or unnecessary access.
Verify backup operations and participate in restore testing and disaster recovery exercises; document test results, issues, and corrective actions.
Provide help desk support for end-user computing needs.
Work collaboratively in a team-oriented environment and manage assigned responsibilities.
May be required to participate in HHS committees.
Perform other duties as assigned.