IT Systems Administrator

American Locker•North Las Vegas, NV

1d•$62,000 - $74,000

About The Position

The IT Systems Administrator supports business systems, production technology, site networking, and day-to-day IT needs for office and shop floor users. The role supports the MIETrak ERP, Zoho and other business applications, and rollouts of new enterprise software, including user provisioning, permissions, documentation, and end-user training. It also handles site onboarding and offboarding, including accounts, equipment, and application access. The position responds to connectivity and software issues affecting networked production equipment, including CNC machines, laser cutters, and press brakes. It supports shop floor and site network hardware and works with Luxer One IT, ASSA ABLOY IT, machine OEMs, integrators, and software and hardware vendors. The administrator follows ASSA ABLOY IT procedures for backups, patching, and access control for production-critical systems; works and escalates ServiceNow tickets within SLA; records downtime and recurring issues; and documents systems and procedures. Success is measured by ticket SLA adherence, restoration of production IT incidents within target, timely onboarding and offboarding, accurate hardware and production IT asset inventory, and logging and escalation of recurring issues for root-cause review.

Responsibilities

Support the MIETrak ERP, including user accounts, security roles, first-line issues, upgrades, vendor support, and data issues with Operations, Supply Chain, and Engineering.
Support enterprise software rollouts through user provisioning, permissions, documentation, and end-user training.
Administer Zoho and other business applications, including user access and licensing.
Handle site onboarding and offboarding, including accounts, equipment, and application access.
Follow ASSA ABLOY IT procedures for backups, patching, and access control for production-critical systems, and promptly escalate issues.
Respond to connectivity and software issues on networked production equipment, including CNC machines, laser cutters, and press brakes.
Troubleshoot controller connections, program transfer, DNC and file servers, and machine data collection.
Coordinate with machine OEMs and integrators when issues are beyond in-house repair.
Maintain and support shop floor network hardware, including switches, wireless coverage, industrial PCs, terminals, barcode scanners, label printers, kiosk stations, and shared workstations.
Maintain the site network and firewall in partnership with Luxer One IT and ASSA ABLOY IT.
Maintain an accurate inventory of site hardware and production IT assets.
Provide day-to-day IT support for office and floor users, including accounts, devices, email, and software access.
Work tickets in ASSA ABLOY's ServiceNow and resolve or escalate them within SLA.
Coordinate changes and incidents with ASSA ABLOY IT and keep Luxer One IT informed.
Log downtime and recurring issues to support root-cause identification and resolution.
Document systems and procedures so knowledge does not sit with one person.