IT Systems Administrator

Full House Resorts • Waukegan, IL

12d • $50,000 - $82,500

About The Position

The IT Systems Administrator supports the organization’s IT department and works with IT leadership to support, install, administer, and optimize applications, systems, hardware, software, and services. These include application and file servers, Active Directory, DNS/DHCP, printing, and information security, including SSO. The role helps ensure the smooth and secure operation of technological systems and supports efficient IT systems and security for end users while delivering high-quality service. The position reports directly to the IT Systems Engineer and assists the IT team with incident and request resolution in accordance with company policies and procedures and service-level agreements. Off-hours work during scheduled maintenance windows or service disruptions, as well as weekend coverage, is required.

Requirements

• Bachelor’s degree in Computer Science or Management Information Systems (MIS), or alternatively 1–3 years of relevant experience.
• 1–3 years of hands-on experience in network and PC troubleshooting and resolution.
• Solid understanding of TCP/IP and networking concepts.
• Ability to manage existing infrastructure to ensure uninterrupted 24/7/365 operation.
• Ability to engineer server, storage, and other shared infrastructure services.
• Proficiency in troubleshooting, investigating, and researching hardware, software, and network operating systems.
• Ability to monitor and maintain servers, desktops, laptops, mobile devices, Wi-Fi networks, and corporate telephony, and take corrective actions as necessary.
• Experience monitoring KPIs to evaluate service desk performance and identify improvement opportunities.
• Ability to align infrastructure services with mission-critical technology services under IT management.
• Ability to obtain and maintain licenses and/or certifications required by local gaming regulations.
• Must be able to lift more than 25 pounds.
• Availability for off-hours work during scheduled maintenance windows or service disruptions, and for weekend coverage.

Responsibilities

• Assist with incident and service request resolution in collaboration with the IT team and in accordance with IT policies, procedures, and service-level agreements.
• Manage service desk incident resolution, service requests, and user support.
• Monitor service desk key performance indicators (KPIs), evaluate performance, and identify opportunities for improvement.
• Ensure adherence to service desk policies, procedures, and best practices.
• Prioritize and delegate tasks to support timely resolution of incidents and service requests.
• Troubleshoot and document complex technical issues and customer complaints, and address them promptly.
• Collaborate with service providers to ensure service quality and compliance with service-level agreements.
• Provide IT management with regular reports and updates on service performance, ongoing issues, and strategic initiatives.
• Support, install, administer, and optimize applications, systems, hardware, software, and services, including servers, Active Directory, DNS/DHCP, printing, and information security systems such as SSO.
• Monitor and maintain servers, desktops, laptops, mobile devices, Wi-Fi networks, and corporate telephony, taking corrective action as needed.
• Manage existing infrastructure to support uninterrupted 24/7/365 operation and align infrastructure services with mission-critical technology services.

Benefits

• Medical, dental, and vision coverage.
• Company matches 50% of the employee’s contribution, up to 4% of eligible contribution.
• Educational tuition reimbursement.
• Paid time off.
• Ventra Program and EAP programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level