IT Systems Administrator

Slate Auto•Troy, MI

About The Position

The IT Systems Administrator administers and improves enterprise identity, endpoint management, and core IT systems. The role focuses on Azure/Entra ID administration, Microsoft Intune device management, and SSO enhancements to strengthen security, reliability, and the end-user experience. It also supports asset and software lifecycle management, handles service desk escalations, and drives continuous improvements across IT operations. The position administers identity and access services, designs and supports SSO integrations, maintains identity governance, and partners with Security and Compliance teams on secure access standards. It manages endpoint policies and device provisioning across applicable platforms; owns asset and software lifecycle processes; serves as an escalation point for complex IT issues; and develops documentation, automation, operational reporting, and process improvements.

Requirements

3+ years of experience in IT systems administration, endpoint management, or identity/access management.
Strong hands-on experience with Azure/Entra ID administration and Microsoft Intune.
Experience implementing and supporting SSO integrations (SAML, OIDC/OAuth2).
Working knowledge of device compliance/security controls and endpoint troubleshooting.
Experience with asset management and software deployment/lifecycle processes.
Familiarity with ITSM/ticketing systems (e.g., Jira Service Management, ServiceNow) and escalation workflows.
Strong documentation skills and ability to communicate technical concepts to non-technical users.
Applicants must be authorized to work in the United States on a permanent basis; visa sponsorship is not available.

Nice To Haves

Experience with Windows Autopilot, Microsoft Defender for Endpoint, and Conditional Access best practices.
Scripting/automation experience (PowerShell; Power Automate or similar).
Experience supporting hybrid environments (on-prem AD + Entra ID), Intune + co-management scenarios, or MDM for macOS.
Knowledge of security frameworks and practices, including least privilege, MFA, access governance, and audit controls.

Responsibilities

Administer and support Microsoft Azure and Entra ID, including users, groups, roles, conditional access, and authentication policies.
Design, implement, and enhance SSO integrations with SaaS and internal applications using SAML/OIDC, and troubleshoot authentication issues.
Maintain identity governance practices, including access reviews, lifecycle processes, and role-based access controls.
Partner with Security and Compliance teams to enforce MFA, least privilege, and secure access standards.
Manage Microsoft Intune for Windows, macOS, iOS, and Android devices, as applicable.
Create and manage device configuration profiles, compliance policies, security baselines, and application deployment policies.
Support device provisioning workflows, enrollment, remote wipe/retire, and device health reporting.
Troubleshoot complex endpoint issues and support service desk escalations.
Own IT asset lifecycle processes, including procurement intake, inventory, assignment, refresh, returns, disposal, and audit readiness.
Maintain accurate hardware and software inventory records, ensure license compliance, and optimize costs.
Package, deploy, and maintain software applications; manage versioning, updates, and deprecations.
Collaborate with stakeholders to standardize device and software offerings and streamline request fulfillment.
Serve as an escalation point for complex tickets involving identity, SSO, endpoint configuration, and enterprise SaaS platforms.
Analyze incident and request data to identify root causes, eliminate repeat issues, and improve reliability.
Develop and maintain documentation, SOPs, and knowledge base articles to improve support outcomes and self-service.
Identify opportunities to automate repetitive tasks, including provisioning, access changes, device actions, and reporting.
Improve service delivery through process optimization, monitoring, and reporting of operational metrics.
Participate in change management, including testing, rollout planning, and communication.