IT Systems Administrator
About The Position
Marolina is seeking a Systems Administrator to provide hands-on technology support across its corporate offices and retail locations. The role helps keep employees, systems, devices, and stores connected and operating efficiently. Working closely with the IT Director, the Systems Administrator manages user accounts, troubleshoots technical issues, supports retail technology, prepares equipment, and maintains IT documentation. This is an opportunity for a technically curious, service-oriented professional to contribute to a growing IT team and develop skills across a diverse technology environment. This is an in-office opportunity in Charleston, South Carolina.
Requirements
- At least 2 years of experience in IT support, help desk, systems administration, or a related technical role.
- Experience supporting Windows environments and administering Microsoft 365 or similar platforms.
- Familiarity with user accounts, permissions, MFA, and basic networking concepts.
- Strong troubleshooting, organizational, and problem-solving skills.
- Clear communication skills and a customer-service mindset.
- Ability to manage multiple priorities, document work, and operate independently.
Responsibilities
- Administer Microsoft 365 and Entra ID, including user accounts, licenses, groups, permissions, and MFA troubleshooting.
- Manage and resolve support requests through Freshdesk, troubleshooting Windows and Mac devices, software, peripherals, and connectivity issues.
- Provide timely, professional support to corporate employees and retail teams, escalating complex issues as appropriate.
- Troubleshoot basic networking issues involving DHCP, DNS, VLANs, and Wi-Fi, including CradlePoint and Ubiquiti equipment.
- Support Shopify POS systems, including registers, card readers, receipt printers, barcode scanners, and staff accounts.
- Help maintain reliable technology operations across retail locations and minimize disruptions to store teams.
- Set up and remove employee accounts, system access, devices, and equipment in coordination with HR and department leaders.
- Configure, prepare, and ship computers and peripherals to corporate employees and retail locations.
- Maintain accurate IT asset inventories and track equipment assignments, returns, repairs, and replacements.
- Create and maintain clear, repeatable technical documentation and troubleshooting guides.
- Explain technical issues and guide non-technical employees through solutions by phone, email, or other communication channels.
- Identify recurring issues and opportunities to improve IT processes, service, and efficiency.
Benefits
- Health care plan covering medical, dental, and vision.
- Retirement plan (401k, IRA); company matches up to 6%.
- Life insurance (Basic, Voluntary & AD&D).
- Paid time off, including vacation, sick leave, and public holidays.
- Short-term and long-term disability.
- Training and development.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
