IT & Systems Administrator

GoochlandCares•Goochland, VA

5d•$70,000 - $85,000•Onsite

About The Position

The IT & Systems Administrator is GoochlandCares' primary internal technology resource, responsible for the day-to-day reliability, security, administration, and support of the organization's technology environment. Reporting to the Chief Financial Officer, the position provides hands-on support to approximately 55 employees and other authorized users, supports approximately 75 computers, administers Microsoft 365 and Microsoft Entra ID, maintains endpoint and network infrastructure, and supports technology used throughout medical, dental, retail, and human services programs. This is a highly independent, hands-on role with broad responsibility for IT operations. The administrator proactively maintains systems, owns issues from identification through resolution, researches unfamiliar technical problems, documents solutions, and coordinates directly with software and equipment vendors or outside specialists when needed. This is a full-time, onsite position at GoochlandCares in Goochland, Virginia. Normal organizational hours are Monday through Thursday, 8:30 a.m. to 4:30 p.m., and Friday, 8:30 a.m. to 3:00 p.m. Occasional evening or weekend availability may be required for planned maintenance, system deployments, outages, and other urgent technology needs.

Requirements

At least four years of progressively responsible, hands-on IT support and systems administration experience in a business or organizational environment, or an equivalent combination of experience and training.
Strong experience administering Microsoft 365 and Microsoft Entra ID, including users, groups, permissions, authentication, multifactor authentication, and organizational access.
Experience administering Microsoft Intune or a comparable endpoint/device management platform, including enrollment, configuration, patching, and compliance management.
Strong Windows PC troubleshooting and administration skills, including diagnosing hardware, software, application, account, and connectivity problems.
Working knowledge of business networking, including switches, wireless networks, firewalls, VLANs, DHCP, DNS, and internet connectivity.
Understanding of cybersecurity fundamentals, including identity security, endpoint protection, patching, phishing prevention, backups, and least-privilege access.
Ability to work independently, prioritize competing needs, research unfamiliar technical problems, test solutions, and carry issues through to resolution with limited technical supervision.
Strong organizational, documentation, analytical, and problem-solving skills.
Strong interpersonal and customer-service skills, including the ability to communicate technical concepts clearly to nontechnical employees.
Ability to maintain confidentiality and appropriately handle administrative access to sensitive organizational systems and information.
Ability to lift and move computers, monitors, printers, network equipment, and other technology weighing up to 50 pounds at times.
Ability to access desks, equipment rooms, network closets, attics, and other work areas to install, inspect, connect, or troubleshoot technology equipment.

Nice To Haves

Experience with Microsoft Azure, SharePoint, or Teams.
Experience with Fortinet or UniFi networking.
Experience with remote monitoring tools.
Experience with healthcare or retail technology.
Experience with APIs, integrations, automation, or AI-assisted IT operations.
Software development expertise is not required.

Responsibilities

Administer Microsoft Entra ID and Microsoft 365 users, groups, licenses, roles, permissions, authentication, and access.
Manage multifactor authentication, Conditional Access, identity security, and least-privilege access practices.
Administer Microsoft Intune and organizational device management, including enrollment, configuration, compliance, application deployment, and security policies.
Support Microsoft Teams, SharePoint, OneDrive, Outlook, and related Microsoft cloud services.
Manage technology-related onboarding, offboarding, and access changes in coordination with Human Resources and supervisors.
Serve as the primary technology-support contact for employees, contractors, and authorized volunteers.
Diagnose and resolve Windows PC, hardware, software, application, printer, peripheral, account, connectivity, and other workplace technology issues.
Configure, deploy, maintain, troubleshoot, and replace computers, monitors, printers, scanners, mobile devices, audiovisual equipment, and related technology.
Maintain standardized device configurations and use endpoint monitoring and remote-management tools to identify device health, patching, performance, security, and availability issues.
Identify recurring technology issues and reduce future support needs through monitoring, automation, AI-assisted tools, documentation, training, or configuration changes.
Maintain, monitor, and troubleshoot network infrastructure, including firewalls, switches, wireless access points, VLANs, VPNs, DNS, DHCP, internet connections, building links, and network-connected equipment.
Maintain network documentation, equipment inventories, diagrams, configurations, administrative information, and vendor contacts.
Support security cameras, communications systems, building connectivity, and other network-connected infrastructure.
Coordinate with outside networking or infrastructure specialists on complex troubleshooting, projects, cabling, configuration changes, or other specialized needs.
Maintain and proactively monitor a secure technology environment across users, devices, networks, applications, backups, and cloud services, safeguarding sensitive client and patient information.
Maintain endpoint protection, patching, identity and device security, and other foundational safeguards; assist employees with cybersecurity awareness and safe technology practices.
Investigate and respond to security alerts, suspicious activity, phishing reports, and potential technology incidents; coordinate containment and escalation when needed.
Own routine backup monitoring, recovery testing, and business continuity documentation, escalating specialized recovery issues as appropriate.
Administer accounts, permissions, connectivity, and technology for organizational systems, including finance, human resources, donor and volunteer management, medical and dental clinics, point-of-sale operations, client services, and reporting.
Serve as the primary operational contact for technology vendors, support providers, and specialized consultants, coordinating troubleshooting and project-based assistance.
Support clinical workstations, electronic health records, dental imaging computers, and connected devices; troubleshoot operating system, software, and network issues and coordinate with clinical equipment vendors as needed.
Support retail point-of-sale workstations, payment terminals, barcode scanners, receipt printers, cash drawers, and associated connectivity and peripherals.
Support employee access, administration, and security for approved AI platforms such as Microsoft Copilot and ChatGPT, and identity and infrastructure components supporting approved integrations.
Maintain records of system configurations, subscriptions, licenses, vendors, warranties, technology assets, and procedures; support equipment and software purchases, upgrades, and replacements.
Identify opportunities to simplify technology, improve reliability and security, and increase employee productivity; assist with routine administration of Microsoft Azure infrastructure and cloud-hosted applications.