IT Systems Administrator

American Locker • North Las Vegas, NV

5d

About The Position

The IT Systems Administrator provides day-to-day IT support for office and shop-floor users at American Locker. The role supports the MIETrak ERP system, including user accounts, security roles, first-line troubleshooting, upgrades, vendor support, and data issue resolution with Operations, Supply Chain, and Engineering. It also supports rollouts of enterprise software through user provisioning, permissions, documentation, and end-user training, and administers Zoho and other business applications.

The position handles site onboarding and offboarding, including accounts, equipment, and application access. It follows ASSA ABLOY IT procedures for backups, patching, and access control on production-critical systems, escalating issues promptly. Shop-floor responsibilities include responding to connectivity and software issues on networked production equipment and supporting the site’s production network, hardware, and infrastructure in partnership with Luxer One IT and ASSA ABLOY IT.

The administrator works tickets in ASSA ABLOY’s ServiceNow, resolving or escalating them within SLA; coordinates changes and incidents with relevant IT teams; tracks downtime and recurring issues for root-cause review; and documents systems and procedures. Key outcomes include timely production-IT response, supported software rollouts, prompt ERP access resolution, on-time onboarding and offboarding, SLA performance, and accurate asset inventory and documentation.

Responsibilities

• Support the MIETrak ERP system, including user accounts, security roles, first-line issues, upgrades, vendor support, and data issue resolution.
• Support rollouts of enterprise software through user provisioning, permissions, documentation, and end-user training.
• Administer Zoho and other business applications, including user access and licensing.
• Handle site onboarding and offboarding, including accounts, equipment, and application access.
• Follow ASSA ABLOY IT backup, patching, and access-control procedures for production-critical systems, and escalate issues promptly.
• Respond to connectivity and software issues on networked production equipment, including CNC machines, laser cutters, and press brakes.
• Troubleshoot controller connections, program transfer, DNC and file servers, and machine data collection.
• Coordinate with machine OEMs and integrators when issues require support beyond in-house repair.
• Maintain and support shop-floor network and hardware, including switches, wireless coverage, industrial PCs, terminals, barcode scanners, label printers, kiosk stations, and shared workstations.
• Maintain the site network and firewall in partnership with Luxer One IT and ASSA ABLOY IT.
• Maintain an accurate inventory of site hardware and production IT assets.
• Provide day-to-day IT support for office and floor users, including accounts, devices, email, and software access.
• Work tickets in ASSA ABLOY’s ServiceNow and resolve or escalate them within SLA.
• Coordinate changes and incidents with ASSA ABLOY IT and keep Luxer One IT informed.
• Log downtime and recurring issues to support root-cause identification and resolution.
• Document systems and procedures so knowledge does not reside with one person.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k) match

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed