Dispatcher I

City of Boerne • Boerne, TX

4d

About The Position

The Dispatcher I operates and maintains a central point for receiving emergency and non-emergency information from the public, law enforcement, emergency services, outside public safety agencies, and other organizations. Communications are handled through E911 and non-emergency telephones, two-way radio, Mobile Data Terminal, teletype, and in-person contact. The role supports the City of Boerne, the City of Fair Oaks Ranch, and Kendall County, and may serve as essential emergency personnel when required.

The position requires regular and prompt attendance, the ability to manage multiple situations and make quick decisions affecting public and personnel safety, and the ability to work effectively under stressful conditions. A high school diploma or equivalent is required; at least one year of emergency telecommunications operations experience is preferred, or an equivalent combination of experience and training. The employee must obtain State of Texas TCOLE Basic Telecommunications Operator Certification within six months of employment.

Requirements

• High school graduation or equivalent.
• Valid Texas Driver's License.
• Must be bondable.
• Must obtain State of Texas TCOLE Basic Telecommunications Operator Certification within six months of employment.
• Knowledge of Federal Communications Commission rules and procedures for radio transmission.
• Knowledge of State of Texas law enforcement procedures for teletype transmitting and receiving.
• Knowledge of computer software and equipment.
• Good short-term memory.
• Ability to handle more than one situation simultaneously.
• Ability to make quick and correct decisions affecting the safety of personnel and the general public.
• Ability to work well under stressful situations.
• Ability to follow oral and/or written directions.
• Type at least 35 words per minute.
• Ability to maintain good working relationships with departmental personnel and outside agency personnel.
• Ability to work well with the general public.
• Ability to communicate clearly and understandably, orally and in writing.
• Ability to maintain required certification.
• Ability to operate modern office equipment.
• Must pass a pre-employment test that may include decision-making, data entry, memory recall, prioritization, and map reading.
• Ability to sit for extended periods and to lift, carry, drag, or push/pull supplies weighing up to 30 pounds, as well as bend and stoop.

Nice To Haves

• At least one year of experience in emergency telecommunications operations, or an equivalent combination of experience and training that provides the required knowledge, skills, and abilities.

Responsibilities

• Maintain up-to-date files and process information in TLETS/NLETS and TCIC/NCIC, including entries, cancellations, and clearances related to wanted, stolen, or missing persons or property.
• Operate law enforcement telecommunications systems and disseminate information to appropriate personnel.
• Relay information to field units.
• Maintain accurate computer or written logs of radio and telephone communications.
• Contact appropriate support personnel, agencies, or organizations as needed.
• Dispatch law enforcement, fire, emergency medical service, utility, and related personnel by radio, Mobile Data Terminal, or telephone.
• Direct public inquiries to the appropriate agency or organization.
• Answer emergency and non-emergency calls, including E911 and TTY/TDD calls, for law enforcement, fire, emergency medical service, utility personnel, and related services.
• Operate administrative and E911 telephones, intercoms, radios, Mobile Data Terminals, teletypes, computers, printers, alarm monitors, and related electronic or mechanical equipment.
• Receive walk-in citizens and direct them to appropriate personnel.
• Operate the telephone alert system.
• Prepare written reports as needed.
• Testify in criminal or civil court when required.
• Serve as essential emergency personnel when required.
• Maintain regular and prompt attendance.
• Perform other related duties as assigned.

Benefits

• Medical, dental, and vision insurance paid 100% by the city for the employee; dependents may be added, with the city paying 46.2% of dependent medical coverage.
• Short-term and long-term disability coverage.
• Paid vacation and sick days.
• Paid holidays.
• Retirement plan with a 14% city contribution.
• Workers' compensation insurance and 100% salary indemnity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED