Dispatcher I
About The Position
The Dispatcher I answers client pick-up requests, plans and schedules pick-ups, and coordinates with field operations to arrange timely delivery to the lab. The role assigns pick-ups and delivery destinations to appropriate couriers or other resources, responds to customer inquiries and complaints, and escalates concerns to the appropriate party or a Group Lead or Supervisor. The position is hybrid and is scheduled Sunday through Thursday, 11:00 AM to 7:30 PM, in Lenexa, Kansas. The starting pay is $17.20 per hour. Employees may be eligible for a shift differential of 10% for some or all second-shift hours and 15% for some or all third-shift hours. Candidates may also be eligible for annual performance bonus compensation. Salary offers consider relevant skills, training, experience, education, certifications where applicable, and market and organizational factors. Benefits may vary based on whether the position is part-time or full-time. Listed benefits and programs include medical and supplemental health, dental and vision coverage for qualifying full-time employees, well-being programs, a no-cost annual health assessment, a mental health program, vacation and health/flex time, holidays and a MyDay off, financial coaching, a 401(k) or Roth IRA with company match, an employee stock purchase plan, life and disability insurance, flexible spending accounts, annual incentive plans, matching gifts, education assistance, and career advancement opportunities.
Requirements
- 1 to 3 years of customer service or logistics experience.
- High school diploma or equivalent education is required.
- General knowledge of logistics operations.
- Knowledge of Quest Diagnostics logistics policies and procedures.
- Ability to handle a high volume of telephone calls and work in a fast-paced environment.
- Ability to learn the dispatch application and accurately enter pick-up requests.
- Strong computer skills and working knowledge of Microsoft Windows and Office products, including Word, Excel, and Outlook.
- Excellent verbal and written communication skills.
- Strong organization skills; ability to use job aids and maps and locate information readily.
- Ability to prioritize and handle multiple functions and serve multiple regions simultaneously.
- Ability to interface with other departments within the facility and company.
- Ability to maintain confidentiality concerning information and data received.
- Flexible availability based on staffing requirements, including weekends, holidays, on-call work, and overtime.
- Ability to sit for long periods of time.
- Job competencies include functional/technical skills, integrity and trust, active listening, negotiating skills, problem solving, drive for results, composure, creativity, and priority setting.
Nice To Haves
- Associate's degree preferred.
Responsibilities
- Answer client pick-up request calls and enter requests into the dispatch system.
- Determine whether a pick-up can be performed as requested based on multiple factors.
- Assign pick-ups and delivery destinations to couriers or appropriate resources.
- Listen to client concerns, conduct preliminary research, and direct clients to the appropriate party or escalate issues to a Group Lead or Supervisor.
- Plan and schedule pick-ups and coordinate with field operations to support timely delivery to the lab.
- Perform other tasks as assigned.
Benefits
- Medical and supplemental health coverage for qualifying full-time employees working 30 or more hours
- Dental insurance for qualifying full-time employees working 30 or more hours
- Vision insurance for qualifying full-time employees working 30 or more hours
- Well-being programs
- Annual no-cost health assessment program, Blueprint for Wellness
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- Six holidays plus one MyDay off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, with buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- Potential annual performance bonus compensation
- Potential shift differential
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
