Dispatcher I

AIT Worldwide Logistics•Secaucus, NJ

11d

About The Position

AIT Worldwide Logistics is seeking a Dispatcher I to oversee and document local shipment pickups and deliveries and coordinate shipment information between drivers and delivery agents. The role involves routing local freight, dispatching drivers, checking docks, tracking shipments, and working with dock staff to keep freight moving. It also provides customer service by identifying customer needs, responding to inquiries, and addressing concerns or complaints. The position offers flexibility on start time when needed, and additional weekend hours may be available.

Requirements

High school diploma or GED equivalency required.
Proficiency in Microsoft Office.
Strong problem-solving and multitasking skills, including the ability to develop new ideas and innovative solutions.
High attention to detail and organization.
Strong geographic and mapping skills.
Ability to build routes using a sense of direction and coordination.
Strong interpersonal and communication skills with customers, drivers, and coworkers.
Team-oriented approach, strong work ethic, accountability, and openness to change and improvement.

Nice To Haves

Associate degree or equivalent.
0–3 years of freight forwarding industry experience and/or customer service or operations industry experience.
Previous experience working with AS400.

Responsibilities

Route local freight, dispatch drivers, perform dock checks, track shipments, and work with dock staff to ensure freight movement.
Enter shipment milestones, including pickup, delivery, and proof of delivery, into the MyAIT and AS400 tracking systems promptly.
Provide customer service by identifying and meeting specific customer needs.
Answer and make customer inquiry calls and address customer concerns or complaints.
Plan driver loads based on local mapping and appointments.
Identify and coordinate prioritization of rushed, urgent, or last-minute shipments.
Perform other duties and responsibilities as business demands require.

Benefits

Potential bonus based on business and/or individual performance metrics, depending on position.
Medical, prescription, health savings account, and flexible spending account benefits.
Dental and vision insurance.
Life, AD&D, disability, supplemental health, and employee support benefits.
Paid parental leave.
Pet insurance.
401(k).
Tuition reimbursement.
Up to 10–20 days of vacation, depending on tenure.
Two personal days.
One floating holiday.
Five sick days.
Five volunteer hours.
Six company holidays annually, plus Veterans Day for veterans.