Dispatcher Jobs in Milwaukee, NC

About The Position

Requirements

• High school diploma or GED.
• Prior logistics or planning experience.
• Ability to use office equipment and computers for most tasks, with familiarity with Microsoft Office.
• Proficiency with Excel and other reporting capabilities.
• Strong interpersonal skills when working with drivers, personnel, customers, and management.
• Excellent oral and written communication skills.
• Strong geographical knowledge and expertise in time and distance requirements as they relate to Department of Transportation regulations.
• Ability to speak, write, and read English well enough to communicate with people with varying levels of education and capabilities.
• Ability to manage multiple assignments amid frequent interruptions, changes, and delays, while remaining focused, effective, efficient, and professional.
• Ability to handle requests for assistance by phone and in person while working on other tasks.
• Ability to hear normal speaking levels and receive detailed oral information, with or without correction.
• Ability to sit at a desk for extended periods and work with computer equipment.
• Sufficient visual acuity, with or without correction, to prepare and analyze data and figures, view a computer terminal, and read extensively.
• Ability to kneel, stoop, bend, push, lift, carry, and move objects weighing up to 25 pounds.
• Ability to work extended hours, including weekends, holidays, and various shifts, including evening and night shifts, as necessary.

Nice To Haves

• College degree; a combination of college work and experience will also be considered.
• Transportation or logistics industry experience.

Responsibilities

• Build and match planned freight to day cabs or condo trucks and drivers, coordinating trainer and trainee needs for hours and home time in dedicated training environments.
• Review PTAs and driver requests for time off or home time when planning same-day or next-day dispatches.
• Schedule work and assign tasks to drivers.
• Coordinate with department colleagues regarding driver, freight, and asset availability.
• Identify drivers who may need additional support, coaching, or disciplinary action and raise concerns to supervisors and managers.
• Coordinate with Maintenance regarding trucks that are out of service or returning to service, and plan dispatches accordingly.
• Plan future freight when customer information is available.
• Track drivers, loads, and receivers to keep dispatching on plan.
• In dedicated environments, coordinate backhauls to meet customer needs and keep freight, trucks, and trailers moving.
• Maintain frequent contact with assigned drivers and monitor call-offs, fatigue concerns, and equipment issues.
• In dedicated training environments, ensure trainees progress appropriately to the next training phase and placement.
• For team drivers, ensure assigned loads are suitable for the team and available hours.
• Monitor Hours of Service for dispatch planning and compliance.
• In dedicated training environments, route trucks or solo drivers with capacity to a terminal when doing so improves efficiency.
• Handle urgent situations—including recovery of trucks, freight, or drivers, traffic, weather, and other issues that could prevent on-time delivery.
• Help orient new drivers to fleets or accounts, including communication, reporting-to-work, and scheduling expectations.
• Work with drivers to address unique scheduling needs and emerging issues.
• Coordinate with supervisors and managers regarding leaves of absence, extended time-off requests, and concerns about meeting expectations.