Service Dispatcher

TriMark•Houston, TX

3d•Hybrid

About The Position

The Service Dispatcher coordinates the movement of goods and services by managing schedules, routes, and communications between drivers, customers, and internal teams. The role supports timely deliveries, resolves logistical issues, and maintains accurate records of transportation activities. The position is based in Houston, TX, is hybrid, and is scheduled Monday through Friday, 7 a.m. to 5 p.m. The Dispatcher plans and coordinates efficient delivery routes, assigns drivers, and provides instructions and updates. The role serves as a customer contact for delivery inquiries and concerns and coordinates with warehouse, logistics, and other internal teams to support order fulfillment. It also involves monitoring shipment timelines, maintaining dispatch records, responding to disruptions, and ensuring compliance with applicable safety regulations and company policies.

Requirements

High school diploma or GED, or equivalent military or practical experience.
Proficiency with computer software for routing, dispatching, and communication, such as GPS navigation, dispatching software, and Microsoft Office.
Familiarity with transportation regulations, safety standards, and industry best practices.
Strong customer-service orientation and interpersonal skills.
Ability to manage multiple tasks, prioritize activities, and maintain attention to detail in a fast-paced environment.
Excellent verbal and written communication skills.
Strong analytical and problem-solving skills, including the ability to evaluate options and implement solutions under pressure.
Availability to work flexible hours, including evenings, weekends, and holidays, as needed.
Ability to successfully pass a background check after offer acceptance.

Nice To Haves

Previous experience in dispatching, logistics coordination, or transportation operations.

Responsibilities

Plan and coordinate delivery routes based on distance, traffic, and customer requests, optimizing efficiency and minimizing delivery times, fuel consumption, and vehicle wear.
Dispatch drivers to assigned routes and provide schedules, instructions, and relevant information.
Communicate with drivers by phone, radio, or messaging systems to provide updates, directions, and assistance.
Serve as a primary point of contact for customers, respond to inquiries, provide delivery-status updates, and resolve concerns or complaints.
Coordinate with warehouse staff, logistics personnel, and other internal teams to support smooth operations and timely order fulfillment.
Monitor inventory levels, shipment schedules, and delivery timelines to identify and address potential delays or issues.
Maintain accurate records of driver assignments, delivery schedules, dispatch activities, and customer interactions.
Identify and resolve logistical issues, including route deviations, vehicle breakdowns, and delivery delays.
Ensure compliance with safety regulations and company policies related to driver behavior, vehicle maintenance, and transportation operations.