Service Dispatcher

Star Group • Troy, NY

2d

About The Position

The Service Dispatcher schedules and organizes service calls for customers, prepares records and distributes work orders to Service Technicians using scheduling and mapping technology. The role helps ensure service requests are dispatched and assigned according to urgency and required procedures, and involves regular communication with other Dispatchers, Service Technicians, customers, and other departments. The position offers competitive compensation, overtime opportunities, professional development, and potential advancement.

Requirements

• High school diploma or equivalent.
• Pleasant and professional demeanor, with the ability to work independently and as part of a team.
• Highly detail-oriented and focused, with a flexible and adaptable nature.
• Excellent verbal and written communication, interpersonal, and active listening skills.
• Ability to interact effectively with customers and coworkers.
• Proven problem-solving skills.
• Ability to work well in a fast-paced environment.
• Proficiency with the MS Office Suite, MS Outlook, and web navigation.

Nice To Haves

• One to two years of prior dispatch experience preferred.
• Prior experience in a customer service setting is a plus.

Responsibilities

• Schedule service calls and provide work orders to Service Technicians according to urgency.
• Review jobs in the service monitor to ensure they are dispatched and assigned as required.
• Communicate with other Dispatchers, Service Technicians, and other departments.
• Use communication and active listening skills to devise efficient solutions.

Benefits

• Medical coverage for full-time staff.
• Dental coverage for full-time staff.
• Retirement savings.
• Professional development and opportunities for advancement.
• Competitive compensation package.
• Overtime opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED