Courier Dispatcher

Meritus Health External•Hagerstown, MD

About The Position

The Courier Dispatcher coordinates daily courier operations across Meritus Health to help ensure laboratory specimens, medical supplies, mail, cash bags, and other secured items are transported safely, securely, and on time. The role coordinates routes and schedules, responds to service requests, monitors courier progress, and communicates with courier staff and customers. It requires strong communication, organization, attention to detail, and the ability to prioritize changing needs. The dispatcher also coordinates special handling for STAT, temperature-sensitive, confidential, secured, and chain-of-custody items; monitors staffing, vehicle availability, and route coverage; maintains dispatch records and documentation; and supports operational responses to delays, call-offs, weather changes, maintenance concerns, and safety issues. A valid driver’s license and an acceptable driving record are required only for use of Meritus vehicles. Team members using those vehicles must meet Meritus vehicle insurance requirements, including being at least 21 years of age.

Requirements

High school diploma or equivalent.
Ability to coordinate multiple routes, schedules, customer requests, written instructions, and department procedures with minimal supervision.
Ability to communicate clearly by phone, radio, email, and dispatch systems.
Ability to appropriately coordinate confidential, secured, time-sensitive, and regulated materials according to department procedures.
For use of Meritus vehicles: a valid driver's license and a driving record meeting applicable requirements.
For use of Meritus vehicles: meet Meritus vehicle insurance requirements, including being at least 21 years of age.

Nice To Haves

One year of experience in dispatch, logistics, transportation coordination, courier services, customer service, or a call-center environment.
Experience in a healthcare, laboratory, hospital, transportation, or dispatch setting.
Familiarity with HIPAA, infection control, and chain-of-custody processes.
Experience with dispatch software, route tracking tools, phones, radios, scanners, or other logistics communication systems.

Responsibilities

Coordinate daily courier dispatch activities, assign routes, and adjust schedules to support timely pickups and deliveries.
Receive, prioritize, and dispatch scheduled and unscheduled pickup and delivery requests.
Monitor route progress and promptly communicate delays, service interruptions, or changes.
Provide courteous, responsive service to internal and external customers and represent Meritus Health professionally.
Coordinate special handling requirements for STAT, temperature-sensitive, confidential, secured, and chain-of-custody items.
Communicate special instructions and service needs clearly to courier staff.
Monitor vehicle availability, route coverage, staffing levels, and operational needs.
Track shift schedules, call-offs, delays, and route coverage concerns.
Assist with route coverage planning, priority calls, weather-related changes, and other operational needs.
Maintain accurate dispatch logs, route records, tracking information, and required documentation.
Document and communicate vehicle maintenance concerns, safety issues, accidents, and route disruptions.
Support inventory of dispatch materials, keys, badges, phones, radios, scanners, and other assigned resources.