Courier Dispatcher

Meritus Health•Hagerstown, MD

7d•$18 - $25

About The Position

The Courier Dispatcher coordinates daily courier operations across Meritus Health to help ensure laboratory specimens, medical supplies, mail, cash bags, and other secured items are transported safely, securely, and on time. The role coordinates routes and schedules, responds to scheduled and unscheduled service requests, monitors route progress, and communicates with courier staff and internal and external customers. It requires strong communication, organization, attention to detail, and the ability to prioritize changing needs. The dispatcher also coordinates special handling for STAT, temperature-sensitive, confidential, secured, and chain-of-custody items; monitors vehicle availability, route coverage, staffing, and operational needs; maintains dispatch records and documentation; and reports vehicle maintenance concerns, safety issues, accidents, and route disruptions. The position supports inventory of dispatch materials and assigned resources. A high school diploma or equivalent is required. One year of relevant dispatch, logistics, transportation coordination, courier, customer service, or call-center experience is preferred, as is experience in healthcare, laboratory, hospital, transportation, or dispatch settings. If driving a Meritus vehicle, a valid driver's license and a driving record that meets applicable requirements are required; team members must also meet vehicle insurance requirements, including being at least 21 years old. Meritus offers a comprehensive benefits package that includes health, dental, and vision insurance; life insurance; short- and long-term disability coverage; paid time off accruing from the first day; a 401(k) plan; an education assistance program; and an employee assistance program. Employees working evening, night, or weekend shifts may be eligible for a shift differential.

Requirements

High school diploma or equivalent.
Ability to coordinate multiple routes, schedules, customer requests, written instructions, and department procedures with minimal supervision.
Ability to communicate clearly by phone, radio, email, and dispatch systems.
Ability to appropriately coordinate confidential, secured, time-sensitive, and regulated materials according to department procedures.
If driving a Meritus vehicle: valid driver's license and a driving record meeting applicable requirements.
If driving a Meritus vehicle: meet Meritus vehicle insurance requirements, including being at least 21 years of age.

Nice To Haves

One year of experience in dispatch, logistics, transportation coordination, courier services, customer service, or a call-center environment.
Experience in a healthcare, laboratory, hospital, transportation, or dispatch setting.
Familiarity with HIPAA, infection control, and chain-of-custody processes.
Experience with dispatch software, route tracking tools, phones, radios, scanners, or other logistics communication systems.

Responsibilities

Coordinate daily courier dispatch activities, assign routes, and adjust schedules to support timely pickups and deliveries.
Receive, prioritize, and dispatch scheduled and unscheduled pickup and delivery requests.
Monitor route progress and promptly communicate delays, service interruptions, or changes.
Provide courteous, responsive service to internal and external customers and represent Meritus Health professionally.
Coordinate special handling requirements for STAT, temperature-sensitive, confidential, secured, and chain-of-custody items.
Clearly communicate special instructions and service needs to courier staff.
Monitor vehicle availability, route coverage, staffing levels, and operational needs.
Track shift schedules, call-offs, delays, and route coverage concerns.
Assist with route coverage planning, priority calls, weather-related changes, and other operational needs.
Maintain accurate dispatch logs, route records, tracking information, and required documentation.
Document and communicate vehicle maintenance concerns, safety issues, accidents, and route disruptions.
Support inventory of dispatch materials, keys, badges, phones, radios, scanners, and other assigned resources.

Benefits

Health insurance available starting the first of the month following date of hire.
Dental insurance available starting the first of the month following date of hire.
Vision insurance available starting the first of the month following date of hire.
Life insurance.
Short- and long-term disability coverage.
Paid time off accruing from day one.
401(k) plan.
Education assistance program.
Employee assistance program.
Eligible evening, night, or weekend shift workers may receive a shift differential.