Dispatcher

MV Transportation • Stockton, CA

7d

About The Position

The Dispatcher directs day-to-day route operations in compliance with client-defined procedures and company procedures, and reports to Dispatch Supervisors. The role involves daily communication and interaction with drivers and clients, and organizing and conducting activities to support safe, cost-effective, and on-time operating performance. The Dispatcher tracks and reports sign-in and sign-out times, ensures routes are timely, and communicates service issues to Dispatch Supervisors or Dispatch Managers as appropriate.

The position requires a Class B license with passenger endorsement and securing a VDDP through CHP. Applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer, where permitted by applicable law.

Requirements

• High school diploma or equivalent.
• Class B license with passenger endorsement.
• Secure VDDP through CHP.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment.
• Demonstrated commitment to high-quality customer service.
• Professional phone manner.

Nice To Haves

• One year of previous Dispatcher experience preferred.
• Two years of customer service experience preferred.
• Experience with Trapeze software.
• Knowledge of the service area.

Responsibilities

• Take client calls and communicate issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitor radio, telephones, and on-road service provision for quality.
• Influence positive employee morale and quality customer service.
• Monitor and complete driver sign-in and sign-out daily.
• May assign trips to drivers to ensure adequate disbursement of trips between assigned routes.
• Monitor daily system performance.
• Participate in analysis and review of operating performance.
• Note closed and/or late-starting routes and communicate them to Dispatch Supervisors and/or Dispatch Managers as appropriate.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED