Service Dispatcher
Human Resources Team•Southborough, MA
•$26 - $32•Onsite
About The Position
Impact Fire Services is seeking a Service Dispatcher to support the operations management team in a dispatching and administrative role. The position focuses on scheduling, dispatching technicians, and providing customer service and support. The Dispatcher reports to the department manager and may perform other administrative tasks assigned by the division manager. The position is based out of the Southborough, Massachusetts district office.
Requirements
- Strong customer service skills.
- Above-average typing speed.
- Strong grammar and spelling skills.
- Competency with Microsoft Office Suite.
- Pleasant and professional phone manner.
- Neatness and organizational skills.
- Excellent listening and communication skills.
- Ability to manage multiple priorities.
- Ability to work simultaneously in multiple platforms.
- Strong work ethic and professional appearance.
- Ability to adapt to a changing environment.
- Ability to work well with co-workers and superiors.
- Ability to thrive in a fast-paced organization.
- Ability to fit into a culture of teamwork.
- Ability to quickly learn new tasks.
- Successful completion of a drug test and pre-employment background screening.
Responsibilities
- Triage incoming customer calls.
- Schedule service for customers as needed.
- Dispatch technicians to customer sites as needed.
- Answer phone calls, text messages, and emails.
- Provide customer support as needed.
- Perform administrative tasks such as typing, copying, mailings, record keeping, and note taking.
- Complete other administrative tasks assigned by the division manager.
Benefits
- Competitive compensation, paid weekly every Friday.
- Career advancement opportunities.
- Healthcare, dental, vision, and life insurance.
- Paid time off and holidays.
- Company-paid short- and long-term disability.
- Immediately vested in the company 401(k) match.
- Shared Ownership Program with monetary bonuses for full-time employees.
- Guidance and support from managers.
- Collaborative culture and environment.
- Training opportunities with company reimbursement upon achieving required licensing.
- Apprenticeship programs for fire sprinkler, fire alarm, and inspection positions.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
