Dispatcher

KRC Corporation•Stockton, CA

About The Position

At Knife River, the Dispatcher receives customer orders and schedules drivers to deliver products at various locations. The role assigns suitable equipment and personnel, coordinates equipment moves with transport companies, monitors transport compliance, and locates, rents, tracks, and logs rental equipment as needed. The Dispatcher keeps supervisors and drivers informed so schedules can be updated, tracks and reports personnel time off and attendance, and answers calls to take or change orders and record required information. The Dispatcher communicates with field teams, managers, supervisors, customers, and vendors about delivery schedules, challenges, and changes. The role troubleshoots issues such as material quality and equipment operation or repair, helps ensure work is completed safely and on schedule, suggests improvements, and provides routine administrative support to Operations and Field. Other duties may be assigned. The position requires handling after-hours and weekend changes. Applicants are subject to pre-employment drug testing and background checks.

Requirements

High school diploma or equivalent.
At least 3 years of experience in customer service, administrative support, dispatch, or a related area.
Experience in administrative support and strong data-entry skills.
Experience with Microsoft Word and Excel.
Very strong computer skills, including required iPad and iPhone experience.
Familiarity with office equipment.
Strong communication skills and the ability to interact positively with a variety of customers and vendors.
Self-motivated, team-oriented approach and good interpersonal skills.
Ability to troubleshoot and solve problems.
Ability to handle after-hours and weekend changes.

Responsibilities

Receive customer orders, request quotes or prices, and record required order information.
Schedule drivers and assign appropriate equipment and personnel for deliveries and other duties.
Coordinate equipment moves with transport companies and monitor transport agency compliance.
Locate and rent equipment as needed, and track and log rental equipment.
Keep supervisors and drivers informed of tasks and situations so schedules can be updated.
Track and report time off and attendance for drivers and personnel.
Answer calls to take or alter orders.
Handle after-hours and weekend changes.
Maintain positive customer relations and communicate with customers, vendors, field teams, managers, and supervisors about delivery or scheduling challenges and changes.
Troubleshoot and help resolve issues involving material quality, equipment operation, or repairs.
Ensure work is executed as scheduled, with only emergency jobs interrupting scheduled work.
Organize assigned tasks and complete them safely and in a timely manner.
Suggest methods of improvement to supervisors and managers.
Provide routine administrative support to Operations and Field as needed.
Perform other duties as assigned.