Dispatcher [Pinafore Recycling Yard]

Arcosa Careers•Houston, TX

About The Position

The Dispatcher reviews daily schedules and coordinates truck pickups and deliveries of crushed concrete materials. The role communicates load details and payment pickup information to truckers, provides directions when needed, operates a scale, records truck and delivery information, and helps ensure customer orders are fulfilled. The Dispatcher also answers calls, takes customer orders from Sales, communicates delivery updates to customers, and responds to basic questions about materials and deliveries. The position prepares daily, weekly, and monthly activity reports, including dispatch and customer summary reports. It also records cash and check payments, maintains petty cash records and sales receipts, and submits documentation for reimbursement. The Dispatcher may perform other duties as assigned.

Requirements

Excellent verbal communication, reading, and writing skills sufficient to perform the job duties.
Ability to communicate with employees and supervisors.
Basic computer skills, including Excel spreadsheets.
Basic math skills and 10-key adding machine skills.
Three years of work experience with similar job duties or in the industry.
At least one year of general office experience.
Ability to operate basic office machines, including a copier, fax machine, and adding machine.
Ability to read maps and provide drivers with directions to customer locations.
Ability to stand for several hours per day and work for long periods without a break.
Ability to work in a dusty, noisy environment.
Ability to lift and carry 30 pounds and to bend and stoop to file or retrieve records and stock supplies.

Nice To Haves

Ability to speak and understand Spanish.

Responsibilities

Review the daily schedule.
Advise truckers about loads to pick up, including product type and quantity, and provide payment pickup information when required.
Provide directions to drivers using maps and, if needed, a Spanish translator.
Answer phones, assist drivers, and take customer orders from Sales.
Operate the scale to weigh incoming and outgoing trucks.
Record customer, job, and delivery-weight information on tickets for each truck.
Ensure required customer and job deliveries are met, notifying a supervisor if additional trucks or deliveries are needed.
Accept check or cash payments, record them, and turn them over to Accounts Receivable.
Contact customers to confirm they are ready to receive material loads and keep them informed about deliveries.
Provide basic information to customers about the type, quality, quantity, and timing of deliveries; refer customers to Sales for further assistance when needed.
Generate daily, weekly, and monthly activity reports, including Dispatch and Customer Summary reports for pickups and deliveries of crushed concrete materials.
Record petty cash receipts and disbursements, complete and log sales receipts, and submit them to Accounts Payable for petty cash reimbursement.
Read maps and provide drivers with directions to customer locations.
Perform other duties as required or assigned.