Dispatcher

RWB Thrift•Cherry Hill Township, NJ

About The Position

M&M Management is seeking a reliable and organized Dispatcher to coordinate drivers, schedules, and pickup requests. The role connects customers, donors, and corporate partners with staff, and combines dispatching duties with customer service and administrative support. The Dispatcher handles incoming calls, schedules pickups, supports drivers in the field, and helps ensure accurate communication and a positive customer experience. The position involves working in a consistently busy, fast-paced, noisy, and brightly lit store environment. It includes regular interaction with customers, donors, coworkers, and supervisors, and requires flexibility to switch tasks and work in assigned areas as operational needs arise. The role primarily involves computer work and prolonged periods of sitting, typing, and using a monitor. Effective communication in English may be necessary when interacting with people who primarily use English. Regular, punctual attendance and dependable, ethical, adaptable, detail-oriented, inclusive, team-focused, resilient, and professional conduct are expected. M&M Management is an equal opportunity employer committed to diversity and inclusion. Reasonable accommodations are available to ensure equal access to employment opportunities for qualified individuals with disabilities. Pay is $16.00 to $17.00 per hour. Employment eligibility is verified through E-Verify.

Requirements

Strong organizational and time management skills.
Excellent communication and customer service skills.
Ability to work independently and as part of a team.
Ability to thrive in a fast-paced and consistently busy environment, including noisy and brightly lit conditions.
Ability to work at a computer for prolonged periods, including sitting, typing, and using a monitor.
Good hearing to detect warning signals and communicate effectively with coworkers and supervisors.
Clarity of vision at 20 inches or less and 20 feet or more.
Verbal and written communication ability; a fundamental understanding of written and spoken English may be necessary for workplace interactions.
Manual dexterity for typing, writing, and handling office equipment, including seizing, holding, grasping, and turning.
Ability to prioritize multiple responsibilities or accomplish them simultaneously, and determine the sequence of actions based on analysis of data.
Adherence to safety guidelines and protocols.
Regular and punctual attendance, dependability, integrity, customer focus, adaptability, attention to detail, inclusion, teamwork, resilience, and professionalism.

Nice To Haves

Previous experience in dispatching, logistics, or a related field.
High school diploma or GED.

Responsibilities

Handle incoming calls from customers, donors, and corporate partners courteously, providing information and assistance.
Coordinate communication between customers and donation pickup drivers, including scheduling and addressing pickup-related inquiries, concerns, and requests.
Schedule and coordinate pickup requests in partnership with the Head Driver, ensuring prompt and accurate communication with customers and drivers.
Provide drivers with essential information and updates during their assignments.
Resolve customer issues and concerns promptly and effectively while maintaining customer satisfaction.
Manage call traffic, dispatch requests, and customer inquiries simultaneously while maintaining professionalism and attention to detail.
Serve as the thrift store's central communication point, facilitating information flow among customers, drivers, and store personnel.
Make timely decisions and use problem-solving judgment to address issues.
Use dispatching software and communication equipment to streamline operations and maintain accurate records.
Provide administrative support to the store leadership team as needed.
Conduct product research to support the team of pricers as needed.
Provide the leadership team with timely feedback and observations regarding driver performance, including adherence to lunch break policies.