Director Jobs

About The Position

Requirements

• Ability to manage Teams across multiple countries, languages and cultures
• Deep understanding of the specific product, its business processes, and customer value drivers.
• Ability to influence and manage relationships with business users, IT peers, and vendor partners.
• Ability to interact with external Customers
• Skilled in ITIL-based service management with a focus on quality, reliability, and business impact.
• Strong communication skills, with the ability to navigate between technical teams and non-technical stakeholders.
• Ability to translate strategies into action, managing operational follow-through and stakeholder expectations.
• Comfortable with ambiguity and able to drive solutions in a dynamic business environment.
• Sensitivity to local business culture while operating within a global IT governance framework.

Nice To Haves

• IT services are clearly supporting product-specific KPIs (e.g., speed-to-market, digital adoption, cost optimization).
• High user satisfaction, minimal disruptions, and strong operational performance of product-related IT services.
• Product demand is well captured and prioritized; local initiatives are coordinated with global product strategies.
• Strong collaboration with Service Delivery Managers, Product CoE teams, and Regional IT Partners.
• Successful ideation and execution of product-related digital and IT improvements.
• Business Satisfaction Score for product-related IT services
• IT Demand Fulfillment Rate, including alignment with product roadmap priorities
• Service Uptime and SLA Compliance for key product systems and platforms
• Cycle Time for Change Requests and Enhancements
• Innovation and Improvement Index, measured by implemented suggestions, process enhancements, or automation outcomes
• Collaboration Rating, based on feedback from peers, SDMs, and the Regional IT Partners

Responsibilities

• Manage all the Product IT region business partnering and delivery teams
• Manage the Product IT region business partnering and delivery budget
• Is a senior member of the global CoE leadership team and takes part in the global leadership of the product area
• Is actively participating in designing and continuously improving the demand and delivery model, including design of service delivery model for the product
• As a senior leader, supporting the CIO in achieving the goal of optimal, competitive and future ready IT enablement of the product
• Maintains relationships with other Product IT regional teams
• Serve as the primary IT liaison for the designated Product leader within the region and escalation point from Country Product leaders.
• Understands the regional Product strategy and connect it with the Global Product IT strategy
• Understands the IT services and their capabilities specifically, as well as the data, infrastructure and support capabilities. Additionally, keeps up to date with a general knowledge of IT services in other products.
• Understand business processes, priorities, and challenges related to the product and translate them into IT service needs.
• Understand customer needs and requirements and is able to translate them into IT needs and ways of implementation
• Ensure IT services contribute directly to product growth, customer experience, and operational efficiency.
• Is in charge of the delivery of services within the Region to Operations and Customers from new Customer Onboarding to Business As Usual activities
• Collaborate with Global Customer Onboarding Governance lead to ensure promotion of standard exchange format (EDI/API) and quotation process
• Collaborate with Service Delivery Managers to ensure smooth operations, incident resolution, and service improvement.
• Monitor the performance of product-related systems and services, identifying enhancements and efficiencies.
• Support the planning, rollout, and decommissioning of product-related IT solutions as part of the Global Product IT strategy and its transformation.
• Collect and shape local or regional business demand related to the product, aligning it with CoE capabilities and roadmaps.
• Manage the Product IT pre-sales activities and IT solution design in the region in collaboration with Sales, Solution Design, the Product IT PMO and other regional IT Business Partners and Delivery for Global accounts.
• Follow the Demand management process
• Represent local product-specific needs in CoE backlog planning and sprint prioritization sessions.
• Build trust and maintain strong relationships with local business stakeholders, product managers, operational leaders and customers.
• IT Account management with existing customers / accounts in the region
• Global IT account coordination for designated Global accounts in the region (For Europe only)
• Represents IT in Customer meetings if required
• Facilitate transparent and proactive communication between business and IT teams on product-related matters such as maintenance, new features, incidents, RCAs.
• Act as the “voice of the business” in IT and the “voice of IT” in the business.
• Ensure that product IT services comply with internal policies, data protection, and industry regulations.
• Support audits, assessments, and documentation of compliance controls related to the product.
• Monitor and escalate risks impacting service continuity or business enablement.
• Identify opportunities for digital innovation, automation, and improvement in product processes.
• Champion user experience improvements and advocate for high service quality and agility.
• Support the introduction of new capabilities in collaboration with the Product CoE

Benefits

• Multiple health plans (company contribution to health savings account)
• Prescription coverage
• Dental coverage
• Vision coverage
• Company paid life insurance
• Company paid accident insurance
• Company paid short-term disability coverage
• Company paid long-term disability coverage
• Employee assistance plan
• Voluntary benefits including additional life insurance
• Voluntary AD&D coverage
• Voluntary buy-up short-term disability
• Voluntary buy-up long-term disability
• Voluntary critical illness coverage
• Voluntary identity theft plan
• Voluntary legal plan
• 401(k) with company match
• Flexible Paid Time Off programs
• Company paid holidays
• Tuition reimbursement program