US Field Medical Operational Excellence Director

Pfizer • New York City, NY

5d • Hybrid

About The Position

The US Field Medical Operational Excellence Director is an integral member of the US Field Medical and Field Medical Operational Excellence Teams. The role supports the development and implementation of assigned Global and US category-led initiatives that affect Medical Affairs stakeholders and markets. It combines organizational, project management, financial, and Medical Affairs strategic expertise to enable seamless execution of medical plans. The position reports to the US Field Medical Operational Excellence Team Lead, with a strong dotted-line relationship to the Specialty Care Field Medical Director Lead, and works closely with US Specialty Care Medical Affairs colleagues, Operational Excellence colleagues, and cross-functional partners.

The Director supports strategic and organizational alignment, change management, process and SOP development, project and operational execution, governance, compliance, financial planning, and budget management for assigned Medical Affairs areas. The role also serves as the US Field Medical Governance/Compliance Lead for customer-facing teams within US Specialty Care Field Medical.

The position owns day-to-day operations of Field Medical enablement platforms, serving as the operational contact and subject matter expert for systems such as CLM, One Med, and SharePoint. It leads system enhancements and rollouts—including AI-enabled capabilities—from requirements and testing through deployment, training, communications, and adoption tracking. The Director also identifies opportunities to use AI, automation, low-code solutions, and data analysis to improve workflows, and develops reporting and dashboards to measure system usage, adoption, and impact.

This is a hybrid position requiring onsite work two to three days per week, with travel flexibility of approximately 20%, potentially including international travel. The position requires permanent US work authorization; US work visa sponsorship is not available.

Requirements

• Bachelor’s degree and 8 or more years of experience in the pharmaceutical industry or related fields; alternatively, an advanced degree such as a master’s degree and 7 or more years of relevant experience, or a PharmD/PhD and 5 or more years of relevant experience.
• Demonstrated breadth of leadership experience, including influencing and collaborating with peers, developing and coaching others, and guiding colleagues’ work to achieve meaningful outcomes and business impact.
• Hands-on use of AI tools, data analysis, and process automation to solve business problems and improve operational efficiency.
• Ability to work in a fast-paced environment and adapt to changing priorities, environments, project scopes, and direction.
• Strong decision-making, strategic thinking, business judgment, resourcefulness, and entrepreneurial mindset.
• Strong communication and interpersonal skills, including the ability to communicate with and influence senior management in spoken and written English.
• Ability to operate effectively in a heavily matrixed organization, influence without authority, and manage projects with team members in multiple locations.
• Ability to manage resources, programs, and multiple projects, including projects with tight deadlines.
• Proven track record implementing strategically important projects on time and within budget.
• Full knowledge and understanding of relevant applicable SOPs.
• Strong organizational skills, attention to detail, follow-up skills, independence, and self-motivation.
• Advanced everyday use of enterprise generative AI tools, including designing and refining prompts and reusable prompt templates, building AI-assisted workflows, and coaching colleagues on effective, responsible, and compliant AI use.
• Ability to consolidate and cleanse data from multiple systems, apply sound analytical methods, and translate findings into clear insights and dashboards, such as with Power BI or Excel.
• Experience bridging end users, leadership, Digital, systems support teams, and vendors; translating business needs into requirements and managing priorities, trade-offs, and service expectations.
• Experience delivering system implementations and enhancements end to end, including requirements, testing, deployment, and post-launch support.
• Experience with structured change management, including stakeholder impact assessment, communications, training, and adoption measurement.
• Flexibility to travel approximately 20% of the time, including potential international travel.
• Permanent work authorization in the United States; US work visa sponsorship is not available.

Nice To Haves

• Advanced degree, such as a master’s degree.
• Operational experience or experience supporting medical organizations.
• Experience in a Medical Affairs organization; experience in other medical or clinical functions is desirable.
• Experience in project management and business operations.
• Expertise or experience in Specialty Care Field Medical.
• Understanding of and adherence to project management methodologies.
• Experience managing complex projects, budgets, and fiscal responsibilities.
• Ability to collaborate across Medical, Medical Information, Corporate Communications, Digital, and Commercial.
• Ability to integrate country and local needs into global co-created medical strategies and plans.
• Ability to facilitate stakeholder discussion and debate, anticipate needs, meet expectations, and build relationships through partnership.
• A record of high performance and outstanding results.
• Knowledge of Pfizer systems, including POD, Ariba BOD, and EngagePlus.
• High proficiency with Microsoft Excel, Word, PowerPoint, and Teams.
• Working knowledge of Field Medical enablement platforms and processes, including CLM, One Med, and SharePoint.

Responsibilities

• Support the Specialty Care Field Medical Director Lead and assigned Field Medical Affairs Leads in aligning goals, priorities, and efforts across Medical Affairs categories, asset teams, and cross-functional partners.
• Contribute to future-looking visions, missions, and strategic initiatives for Field Medical Affairs.
• Support implementation of organizational and team-specific Medical Affairs change management plans.
• Identify, share, and implement best practices; promote consistency in processes and systems; and build partnerships across functions.
• Develop relationships with Finance, Contracts & Outsourcing, Compliance, and Operational Excellence colleagues to advance Medical Affairs projects.
• Develop and implement medical processes and SOPs with stakeholders to support strategy and Medical Affairs execution.
• Coordinate with Operational Excellence colleagues across categories to standardize approaches, processes, and SOPs.
• Support asset-specific governance committees and effective decision-making.
• Develop and monitor project and program plans, track milestones, facilitate Field Medical Team meetings, record and file minutes, and support presentation development.
• Develop and lead performance and activity measurement tracking, coordinating with the Medical Impact and Outcomes team.
• Serve as US Field Medical Governance/Compliance Lead for customer-facing US Specialty Care Field Medical teams, liaising with Legal, Compliance, and Governance and supporting continuous team training and understanding.
• Support financial management and forecasting for assigned Asset or Field Medical budgets, including budget plans, year-to-date spend tracking, and financial guidance.
• Partner with Legal, Procurement, Finance, and external customers on consultant agreements, service level agreements, program schedules, and Confidential Disclosure Agreements; manage related financial activities to support timely and compliant invoice routing and approval.
• Collaborate with Medical, Finance, and Financial Systems teams, including Portfolio on Demand (POD) and OnTrack, to support accurate forecasting and budget management.
• Support development of the Field Medical Strategic and Operating Plan and the Operating Plan process for the assigned Field Medical area.
• Own day-to-day operations of Field Medical enablement platforms and act as the primary operational contact and subject matter expert for CLM, One Med, and SharePoint.
• Partner with Digital, Customer Engagement Systems, Field Medical Excellence teams, and vendors to manage platform configuration, enhancements, releases, user access, and field device readiness.
• Lead implementation and adoption of new and enhanced enablement capabilities, including AI-enabled tools, from requirements gathering and user acceptance testing through deployment, training, job aids, communications, and adoption tracking.
• Identify workflow pain points and use AI, automation, low-code solutions, and data analysis to improve processes; build reports and dashboards to measure usage, adoption, and impact.
• Manage related systems and improvement projects with clear plans, milestones, and stakeholder communications.

Benefits

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution.
• Paid vacation, holiday, and personal days.
• Paid caregiver, parental, and medical leave.
• Medical, prescription drug, dental, and vision coverage.
• Eligibility to participate in Pfizer’s Global Performance Plan with a bonus target of 20% of base salary.
• Eligibility to participate in a share-based long-term incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Director