US Field Medical Operational Excellence Director

Pfizer • San Diego, CA

1d • $176,600 - $294,300 • Hybrid

About The Position

The US Field Medical Operational Excellence Director is an integral member of the US Field Medical and Field Medical Operational Excellence Teams. The role supports the development and implementation of assigned Global and US category-led initiatives affecting multiple Medical Affairs stakeholders and markets, combining organizational, project management, financial excellence, and Medical Affairs strategic-priority knowledge to enable effective execution of medical plans. The position works in a customer-focused medical environment grounded in professionalism, honor, and integrity.

The role reports to the US Field Medical Operational Excellence Team Lead, with a strong dotted line to the Specialty Care Field Medical Director Lead. It collaborates closely with US Specialty Care Medical Affairs colleagues, Operational Excellence colleagues, and cross-functional partners.

The Director supports strategic alignment, organizational initiatives, change management, and consistent processes across Medical Affairs. Responsibilities include advancing projects and governance, supporting Field Medical meetings and presentations, developing and tracking performance measures, and serving as the US Field Medical Governance/Compliance Lead for customer-facing teams within US Specialty Care Field Medical.

The position also supports financial management and forecasting for assigned asset or Field Medical budgets; coordinates agreements, schedules, invoices, and budget plans; and contributes to Field Medical strategic and operating plans. It owns day-to-day operations of Field Medical enablement platforms, including CLM, One Med, and SharePoint, and leads system enhancements, implementation, training, change adoption, and continuous improvement using AI, automation, and data analysis.

This is a hybrid position requiring onsite work 2 to 3 days per week, with flexibility to travel 20% of the time, potentially internationally. The annual base salary range is $176,600 to $294,300, with eligibility for a Global Performance Plan bonus target of 20% of base salary and a share-based long-term incentive program. Relocation assistance may be available based on business needs and eligibility; the role is not eligible for a relocation package. Candidates must be authorized to work in the United States; visa sponsorship is not available.

Requirements

• Bachelor’s degree and 8 or more years of experience in the pharmaceutical industry or related fields; alternatively, an advanced degree such as a master’s and 7 or more years of relevant experience; or a PharmD/PhD and 5 or more years of relevant experience.
• Demonstrated breadth of leadership experience, including influencing and collaborating with peers, developing and coaching others, and guiding colleagues’ work to achieve meaningful outcomes and business impact.
• Hands-on use of AI tools, data analysis, and process automation to solve business problems and improve operational efficiency.
• Ability to work in a fast-paced, highly changing environment and adapt to changes in the external environment, project scope, and direction.
• Strong decision-making, communication, strategic-thinking, and business-judgment skills, including the ability to work effectively with senior management.
• Resourcefulness, strong organizational skills, and ability to manage priorities, multiple tasks, and frequent tight deadlines.
• Ability to lead strategic development and projects of strategic importance on time and within budget.
• Ability to operate effectively in a heavily matrixed organization and manage projects with team members in multiple locations.
• Ability to influence without authority and to communicate and work effectively across management levels.
• Strong spoken and written English communication and interpersonal skills.
• Full knowledge and understanding of relevant applicable SOPs.
• Flexibility and adaptability to change.

Nice To Haves

• Operational experience or experience supporting medical organizations.
• Prior experience working in a Medical Affairs organization; experience in other medical or clinical functions is desirable.
• Prior experience in Project Management or Business Operations.
• Expertise or experience in Specialty Care Field Medical.
• Understanding of and adherence to project-management methodologies.
• Demonstrated results creating and managing complex projects, including budget management and fiscal awareness.
• Ability to collaborate across Medical (customer-facing and headquarters), Medical Information, Corporate Communications, Digital, and Commercial functions.
• Ability to manage resources, programs, and multiple projects.
• Acts as a role model for Pfizer’s Values of Courage, Excellence, Equity, and Joy.
• Strong communication and relationship-building skills, including listening and integrating country and local needs into global co-created medical strategies and plans.
• Ability to lead effectively in a matrix and communicate and work with all levels of management.
• Ability to facilitate open discussion and debate among stakeholders and build partnerships by anticipating needs and fulfilling expectations.
• High motivation and a demonstrated record of high performance and outstanding results.
• Independence, proactivity, self-motivation, strong organization, and ability to manage priorities and multiple tasks under frequent tight deadlines.
• Attention to detail and strong follow-up skills.
• Knowledge of Pfizer systems, including POD, Ariba BOD, and EngagePlus.
• High proficiency in Microsoft Excel, Word, PowerPoint, and Teams.
• Working knowledge of Field Medical enablement platforms and processes, including CLM, One Med, and SharePoint.
• Advanced everyday use of enterprise generative AI tools (for example, Claude), including designing, testing, and refining prompts and reusable templates, building AI-assisted workflows, and coaching colleagues on effective, responsible, and compliant use, including data privacy and considerations for HCP-facing tools and data in Medical Affairs.
• Data analysis and visualization experience, including consolidating and cleansing data from multiple systems, applying sound analytical methods, and translating results into clear insights and dashboards using tools such as Power BI or Excel.
• Systems stakeholder-management experience bridging end users, leadership, Digital, systems-support teams, and vendors; translating business needs into requirements and managing priorities, trade-offs, and service expectations.
• Experience delivering system implementations and enhancements end to end, including requirements, testing, deployment, and post-launch support, on time and with minimal disruption.
• Structured change-management experience, including stakeholder impact assessment, communications, training, and adoption measurement.

Responsibilities

• Support the Specialty Care Field Medical Director Lead and assigned Field Medical Affairs leads in aligning goals, priorities, and efforts across Medical Affairs categories, asset teams, and cross-functional partners.
• Contribute to the development of future-looking vision, mission, and strategic initiatives for assigned Field Medical Affairs leads and teams.
• Support the implementation of Medical Affairs organizational and team-specific change-management plans with Change Management colleagues.
• Identify, share, and implement best practices; promote consistency in processes and systems; and build partnerships across functions to support alignment and efficiency.
• Develop and maintain business relationships with Finance, Contracts & Outsourcing, Compliance, and Operational Excellence colleagues to advance Medical Affairs projects.
• Develop and implement medical processes and appropriate SOPs with stakeholders to support Medical Affairs strategy and the execution of data-generation and communication activities.
• Coordinate with Operational Excellence colleagues across categories to standardize approaches, processes, and SOPs.
• Support asset-specific governance committees and effective decision-making.
• Support assigned Medical Affairs activities and initiatives, including developing and monitoring project and program plans and tracking milestones.
• Set agendas and facilitate Field Medical Team meetings; ensure minutes are recorded and filed.
• Provide presentation-development support for internal meetings.
• Develop and lead tracking of performance and activity metrics and coordinate with the Medical Impact and Outcomes team.
• Collaborate with internal stakeholders and Operational Excellence colleagues to promote consistency and alignment.
• Serve as US Field Medical Governance/Compliance Lead for customer-facing medical teams within US Specialty Care Field Medical; liaise with Legal, Compliance, and Governance and support ongoing training and understanding across US Field teams.
• Support financial management and forecasting for assigned Asset or Field Medical area budgets, working with Finance, Field Medical Leads, and team members.
• Partner with Legal, Procurement, Finance, and external customers to develop and execute consultant agreements, service-level agreements, program schedules, and Confidential Disclosure Agreements; manage project financial activities and timely, compliant invoice routing and approval.
• Support project and program budget planning and provide management with accurate year-to-date spending information.
• Provide financial guidance and serve as a resource for financial questions.
• Work with Medical, Finance, and Financial Systems teams, including Portfolio on Demand (POD) and OnTrack teams, on accurate forecasting and budget management.
• Support development of the Field Medical Strategic and Operating Plan and the Operating Plan process for the assigned Field Medical area.
• Own day-to-day operations of Field Medical enablement platforms, including CLM, One Med, and SharePoint; serve as the primary operational contact and subject matter expert and coordinate platform configuration, enhancements, releases, user access, and field-device readiness with Digital, Customer Engagement Systems, Field Medical Excellence teams, and vendors.
• Lead rollout of new and enhanced enablement capabilities, including AI-enabled tools, from requirements gathering and user acceptance testing through deployment, training, job aids, communications, and adoption tracking.
• Identify workflow pain points and use AI, automation, low-code solutions, and data analysis to improve processes; build reporting and dashboards to measure system use, adoption, and impact; and manage related projects, plans, milestones, and stakeholder communications.
• Travel up to 20% of the time, including potential international travel.

Benefits

• 401(k) plan with Pfizer matching contributions and an additional Pfizer Retirement Savings Contribution.
• Paid vacation, holiday, and personal days.
• Paid caregiver/parental and medical leave.
• Medical, prescription drug, dental, and vision coverage.
• Eligibility for a Global Performance Plan with a 20% target bonus of base salary.
• Eligibility to participate in a share-based long-term incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Director