Account Director, Client Services (FTC)

Influencer • Los Angeles, CA

3d • $57 - $75

About The Position

The Account Director works within the Client Services team to oversee and execute brand campaigns after sale, delivering high-quality client service and account management. The role focuses initially on Travel and Beauty clients and may expand to support a broad portfolio of brands across multiple industries. The Account Director manages client relationships and a team of client service professionals, oversees campaign delivery and budgets, supports pitches and revenue growth, and leads campaign analysis and client presentations.

Requirements

• At least 6 years of experience working in an agency or brand in client services, influencer marketing, advertising, social, media, and/or creative.
• At least 3 years of management experience.
• Expertise in account management, creator management, measurement, paid media, and working within a revenue organization.
• Experience delivering post-campaign analysis reports and presentations.
• Experience reviewing legal agreements with creators and brands, including understanding usage rights and payment terms.
• Experience with revenue recognition systems and processes.
• Strong commercial awareness, organizational skills, communication skills, and leadership skills.
• Ability to identify and source creator talent.
• Experience negotiating contracts with creators, agents, managers, and/or attorneys.
• Ability to scope and plan content calendars based on creator rates and client KPIs.
• Experience with creator outreach and managing relationships across TikTok, Meta, YouTube, Pinterest, and Snap.
• Ability to manage multiple campaign responsibilities and projects simultaneously.
• Comfort with spreadsheets, numbers, and data analysis.
• Confidence leading client calls, presentations, and strategic conversations.
• Ability to work nimbly, think ahead, and navigate ambiguity.
• A positive, collaborative approach and leadership presence.
• Passion for influencer marketing and desire to contribute to a growing company.

Nice To Haves

• General understanding of the travel and beauty marketplace.
• Experience designing decks.
• Genuine interest in travel and/or beauty.

Responsibilities

• Oversee the complete execution of multiple campaigns simultaneously.
• Build and maintain client relationships alongside the Sales lead, managing expectations and communicating updates and next steps.
• Manage and mentor a team of client service professionals, fostering trust and a strong team mindset.
• Own post-sale accounts to help drive upsells and repeat business for the sales team.
• Support pitches for key clients by sourcing indicative creators and advising on scope and pricing.
• Meet or exceed quarterly Gross and Net revenue goals and educate the team on budget management.
• Forecast and track project costs, manage budgets, and update clients on spending.
• Lead revenue recognition and campaign delivery, keeping leadership informed of changes.
• Create post-campaign analysis reports and quarterly business reviews, and present them to clients.
• Continuously improve client service and campaign delivery to achieve high-impact results.

Benefits

• Medical benefits through Insperity.
• Wellbeing support, including EAP and mental health cover.
• 401(k) with match opportunity.
• 22 days of paid time off, plus federal holidays that can be flexed to individual needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed