Account Director, Client Services (FTC)

Influencer • Los Angeles, CA

2d

About The Position

The Account Director works within the Client Services team to oversee and execute brand campaigns after sale, delivering high-quality client service and account management. The role initially focuses on Travel and Beauty clients and may later support a broad portfolio of brands across industries. It involves leading and mentoring client-service team members, serving as a primary client contact, managing campaign delivery and budgets, and supporting account growth and repeat business. This is a four-month full-time contract with potential for conversion to full-time employment depending on performance and business needs. The role is based in the Greater Los Angeles Area and reports to the Group Account Director, Client Services.

Requirements

• At least 6 years of experience in an agency or brand in client services, influencer marketing, advertising, social, media, and/or creative.
• At least 3 years of management experience.
• Expertise in account management, creator management, measurement, paid media, and working within a revenue organization.
• Experience delivering post-campaign analysis reports and presentations.
• Skill in reviewing legal agreements with creators and brands, with an understanding of usage rights and payment terms.
• Experience with revenue recognition systems and processes.
• Strong commercial awareness, organization, communication, and leadership skills.
• Ability to identify and source creator talent.
• Experience negotiating contracts with creators, agents, managers, and/or attorneys.
• Skill in scoping and planning content calendars based on creator rates and client KPIs.
• Experience with creator outreach and managing relationships across TikTok, Meta, YouTube, Pinterest, and Snap.
• Ability to manage multiple campaigns and projects simultaneously.
• Comfort with spreadsheets, numbers, and data analysis.
• Confidence leading client calls, presentations, and strategic conversations.
• Ability to work in an agile, forward-thinking manner and navigate ambiguity.
• Collaborative attitude and leadership presence.
• Passion for influencer marketing and desire to contribute to a growing company in the industry.

Nice To Haves

• General understanding of the travel and beauty marketplace.
• Experience designing decks.
• Genuine interest in the travel and/or beauty space.

Responsibilities

• Oversee end-to-end execution of multiple campaigns simultaneously.
• Build and maintain client relationships with the Sales lead, manage expectations, and communicate updates and next steps.
• Manage and mentor client-service team members, building trust and a strong team mindset.
• Own accounts after sale and help drive upsells and repeat business for the sales team.
• Support pitches for key clients by identifying indicative creators and providing input on scope, pricing, and related matters.
• Meet and exceed quarterly Gross and Net revenue goals, and educate the team on budget management.
• Forecast and track project costs, manage budgets, and keep clients informed about spending.
• Lead revenue recognition and campaign delivery, keeping leadership informed of changes.
• Create post-campaign analysis reports and quarterly business reviews, and present them to clients.
• Continuously improve client service and campaign delivery to achieve high-impact results.
• Manage campaign setup, timelines, creator negotiations, contracting, content review, delivery, and final analysis and reporting.
• Review workflows including templates, campaign delivery, creator negotiations, reporting and analysis, and pricing and budgeting; identify and implement process improvements.
• Use internal tools and systems to manage campaign-related tasks and maintain clear internal and external communication.

Benefits

• Medical benefits through Insperity.
• Wellbeing support, including an Employee Assistance Program (EAP) and mental health cover.
• 401(k) with match opportunity.
• 22 days of paid time off, plus federal holidays that can be flexed to individual needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed