FTC Apprentice - Technology Support Services

Joplin R 8 School District•Joplin, MO

About The Position

Under the direct supervision of Joplin Schools Technology Services, the apprentice from the Franklin Technology Center Computer Information Systems program installs, maintains, tests, and repairs systems. The student/employee works with their program instructor, the FTC Special Services Coordinator, and Technology Services to meet the competencies and goals of the apprenticeship program. The role provides basic assistance with software applications and hardware systems, user instruction on new or updated technologies, routine technical support and maintenance, documentation, and inventory tracking. It also assists with installation, configuration, maintenance, testing, troubleshooting, and general upkeep of computers, workstations, and related equipment and devices.

Requirements

Be a student in good standing with the Computer Information Systems Program at Franklin Technology Center.
Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications.
Knowledge of current technological developments and trends in the area of focus.
Records maintenance skills.
Ability to provide direction to staff and/or students to resolve technological issues.
Strong interpersonal and communication skills, and ability to work effectively with a wide range of constituencies in a diverse community.
Ability to determine computer problems and coordinate hardware, software, and/or network solutions.
Ability to analyze and resolve basic computer problems.
Ability to communicate technical guidance and instruction to users on PC and/or mainframe applications and systems.
Successful completion of apprenticeship documentation with the Franklin Technology Center Special Services Coordinator.

Responsibilities

Provide basic problem-solving assistance for software applications and hardware systems.
Provide individual instruction and/or training to users on new or updated technologies.
Perform routine technical assistance and maintenance duties.
Document projects and processes.
Assist with tracking inventory levels of equipment, materials, and software.
Provide routine technology systems support, maintenance, and testing; troubleshoot and resolve general hardware and software issues.
Assist with installation, configuration, and maintenance of computers, workstations, and related equipment and devices.
Maintain current knowledge of technology, equipment, applicable laws, regulations, standards, and systems.
Perform miscellaneous job-related duties as assigned.
Work with the program instructor, FTC Special Services Coordinator, and Technology Services to meet apprenticeship competencies and goals.