Director of Facilities Operations

Holiday Inn Club Vacations•Myrtle Beach, SC

About The Position

The Director of Facilities Operations is responsible for the functions, budgets, and activities of the Facilities Services and Building Facilities departments, including commercial areas, common areas, and administrative building facilities. The position serves as the site liaison with the product development team in bringing new office buildings, developer operations, common-area facilities, and other non-condominium properties online. Assigned facilities are maintained through preventative and predictive maintenance programs, scheduled renovations, and requested repairs and upgrades. The role has jurisdiction over onsite developer-owned property, including pools, ponds and water features, roadways and walkways, parking lots, site lighting, domestic water and sewer mainlines, recreation courts, and related areas. The Director supervises department managers and their teams, oversees financial performance, regulatory compliance, safety and training, employee relations, payroll, vehicle operations, inspections, preventive maintenance, and long-term renovation and replacement programs. The role also ensures facilities and mechanical systems are maintained in a compliant, cost-effective, high-quality manner that supports guest satisfaction.

Requirements

Significant project management experience and demonstrated success leading cross-functional task forces.
Hands-on experience preparing daily, monthly, and annual financial and other business reports.
Valid driver’s license.
Must be at least 21 years of age.
More than four years of driving experience, irrespective of age.
Extensive knowledge of pool equipment, including filtration systems, moving-water pump systems, heaters, chlorination and chemical systems, pool accessories, and related items.
Extensive knowledge of applicable federal, state, county, South Carolina Division of Hotels and Restaurants, and HRS regulations pertaining to pools, food and beverage establishments, and other public facilities.
Exceptional knowledge of vehicle maintenance, including preventive maintenance programs, troubleshooting mechanical failures, and making repair or replacement decisions.
Proficiency with related Microsoft Office and Outlook applications.
Ten or more years of experience leading facilities or engineering departments in the hospitality or theme park industries.

Nice To Haves

A four-year degree in a relevant field.
Relevant electronic and HVAC certifications.

Responsibilities

Supervise department managers and assigned personnel, ensuring work is timely, professional, compliant, cost-effective, and attentive to guest satisfaction.
Manage financial performance for Facilities Services, Building Facilities, and assigned areas of responsibility in Master Restriction.
Coordinate turnover of new construction to operations, including obtaining construction documents for Facilities department storage and use.
Ensure assigned regulatory responsibilities remain compliant and maintain processes for renewals and recertifications.
Train the department on assigned Standard Operating Procedures (SOPs), Job Hazard Analyses (JHAs), and safety requirements, and develop new SOPs or JHAs as needed.
Ensure pool facilities comply with state and county regulations.
Manage guest metrics related to the condition of pools, common-area facilities, and developer operations.
Support employee engagement, morale, and experience, and develop the team through a coaching-based approach.
Ensure employees maintain relevant licenses, training, certifications, and compliance with company vehicle operation guidelines where applicable.
Manage departmental HR activities, including employee relations, hiring, performance reviews, and onboarding.
Manage departmental timekeeping and payroll, ensuring accurate and timely pay and compliance with company rules and applicable regulations.
Ensure employees driving for company purposes meet company vehicle operation guidelines and that vehicles are inspected daily and maintained in good operating condition.
Keep current with industry best practices and mechanical technology developments for facilities such as pool systems, HVAC, and kitchen equipment, and apply this knowledge to maintain facilities to high-quality, cost-effective, compliant standards.
Inspect assigned facilities, including pool complexes, roadways, buildings, streetlights, sidewalks, parking lots, and developer kitchen areas.
Oversee mechanical systems in assigned buildings and locations, including air conditioning, electrical systems, elevators, fire alarms, plumbing, and utilities.
Ensure inspections and preventive maintenance meet industry, state, county, and brand standards, including for fire-life-safety devices, elevators, electrical devices, and waterworks.
Manage 10-year renovation and replacement programs.
Directly supervise salaried leaders and hourly employees.