Director of Operations, Facilities

PMM COMPANIES•Rockville, MD

3d•$100,000 - $120,000

About The Position

The Director of Operations, Facilities manages facility operations across job sites and the portfolio, including client relations, planning, budgeting, facility and equipment maintenance, and employee development. The role oversees the safe execution of preventive and corrective maintenance and repairs involving HVAC, electrical, plumbing, carpentry, painting, and facility equipment. It establishes and manages processes for hiring, training, orientation, and career development, and troubleshoots and analyzes processes to keep on-site maintenance operating at optimum levels. The Director is also responsible for retaining current business and developing new business. The position directs, manages, evaluates, budgets for, develops, and organizes Facilities Management programs. It serves as the facilities liaison to executive leadership and primary contact for building clients, with responsibility for client satisfaction. The Director ensures regulatory and safety compliance, establishes quality assurance programs, manages vendor relationships, and coordinates emergency response. The role works with technicians and operations teams to troubleshoot issues and use technology to improve efficiency, develops and retains a strong team, and supports sales through site surveys, evaluations, technical proposals, and financial pricing for new business.

Requirements

Bachelor's degree in Facilities Management, Engineering, Real Estate, or a related field.
8–10 years of progressive experience in facilities management, real estate operations, or a related field.
At least 5 years of experience in a leadership role.
Strong technical knowledge of building systems, space planning, construction management, and real estate practices.
Proven track record managing large-scale projects and cross-functional teams.
Extensive knowledge of methods, practices, techniques, tools, equipment, and materials used in general building maintenance and repair.
Considerable knowledge of supervision, management, and leadership principles and practices.
Effective verbal and written communication skills.
Ability to read and understand plans, blueprints, and related system documents.

Nice To Haves

Master's degree.
Professional certifications such as Certified Facilities Manager (CFM) or Facility Management Professional (FMP).
IFMA credentials are desired but not required.

Responsibilities

Direct, manage, evaluate, budget for, develop, and organize Facilities Management programs across the portfolio.
Serve as the facilities liaison to executive leadership and the main point of contact for building clients; ensure client satisfaction.
Ensure operations comply with legal, regulatory, health, and safety standards.
Establish and maintain a Quality Assurance program, including processes, software, and tools to meet facility staff performance standards.
Manage vendor and supplier relationships to obtain favorable terms and quality services and products.
Coordinate, manage, and respond to emergencies and ensure effective issue resolution.
Troubleshoot facility issues with technicians and operations teams, using technology to improve efficiency.
Attract, retain, and develop talent, making staffing changes when appropriate.
Conduct site surveys and evaluations and prepare technical proposals and financial pricing to support new business development.
Retain current business and pursue new business development.
Oversee safe preventive and corrective maintenance and repairs across HVAC, electrical, plumbing, carpentry, painting, and facility equipment.
Establish and manage processes for hiring, training, orientation, and career development.
Troubleshoot, maintain, and analyze processes to keep on-site maintenance operating at optimum levels.