Director of Facilities & Campus Operations

GLIDE•San Francisco, CA

3d•$130,000 - $165,000

About The Position

GLIDE’s Director of Facilities & Campus Operations oversees campuswide buildings, security infrastructure, fleet, and warehousing. The role is responsible for maintenance, major building systems, regulatory compliance, renovations, budgets, vendors, and warehouse inventory and logistics. The Director leads a high-performance team accountable for performance, compliance, and customer-satisfaction targets, and drives continuous process improvement through data-based measurement and systems. The position requires strong administrative and project-management skills, a background in building management, and a commitment to KPI-based workforce development. The Director develops staff and organizational performance through frequent training and evaluation, revised standard operating procedures, routine inspections, and adherence to workplans and service-level agreements. The successful candidate directs daily operations, manages staff, proposes innovations, advises C-suite executives, and prepares draft reports for the CEO and Board of Directors.

Requirements

At least 5 years of facilities operations and project-management experience, or an equivalent combination of education and related experience.
Vendor, project, and budget-management experience.
Strong organizational and administrative skills, including knowledge of standard office and bookkeeping procedures.
Experience interacting with a diverse community, with cultural competency and de-escalation skills.
Strong staff, workflow, project, contract, and budget-management skills.
Ability to prioritize and plan work efficiently, keep others on time and on budget, and ensure prompt project documentation and handoffs between non-baseline and baseline budgeting.
Excellent communication and customer-service skills and a positive, can-do attitude.
Ability to lead a team using technology systems for customer service, project oversight, and KPI management.
Initiative and ability to multitask and prioritize competing deliverables or goals on deadline-critical projects.
Ability to work collaboratively, effectively, and with integrity within GLIDE’s organizational structure.
Adaptability when facing change, competing demands, or unexpected events.
Ability to work under pressure and manage stress in a demanding, fast-paced environment.
Demonstrates cultural humility and ability to work effectively across cultures.
Commitment to learning, communicating, and working respectfully with people different from oneself.
Obtain OSHA certification within the first three months of employment.
Ability to hear within normal range and communicate effectively in person, by telephone, or on Zoom.
Finger dexterity and ability to use standard office equipment and a computer, including repetitive keyboarding for extended periods.
Ability to sit or stand comfortably and navigate office spaces by elevator or stairs.
Ability to sit and keyboard for lengthy periods; computer work occupies approximately 75% of work time.
Ability to perform frequent standing, walking, and handling; occasional stair climbing; and infrequent bending, squatting, crouching, kneeling, twisting, reaching, and lifting or carrying up to 25 pounds.

Responsibilities

Oversee one to three units comprising up to 20 staff.
Direct, manage, evaluate, and mentor facilities staff; conduct regular check-ins and improve workflows, procedures, systems, and tools.
Create and refine standard operating procedures to drive continuous improvement.
Recommend and implement operational-efficiency strategies.
Propose and execute workplans for baseline and non-baseline maintenance, improvements, and renovations.
Monitor performance using direct observation, quality-assurance inspections, and project dashboards in Zendesk and Asana; report against the facilities workplan and budget.
Oversee the facilities budget, ensure prompt vendor and partner payments, forecast spending, and develop project budgets.
Foster communication across teams and oversee interdepartmental initiatives using effective communication, meeting, and project-management practices.
Improve energy and refuse costs and environmental impacts.
Oversee warehouse operations and improve inventory control.
Direct the Safety & Surroundings Committee and campuswide emergency preparedness plan, using inspections, drills, and committee feedback to guide workplace safety.
Transition properties from development and construction into operations.
Coach staff in data-based decision-making, metrics, and ongoing work measurement; develop future organizational leaders and reinforce high-performance and ethical standards.
Promote best-practice use of facilities-related IT systems, including Zendesk, Asana, Concur, SharePoint, and Outlook calendaring tools.