Director of Facilities

Lockwood Management LLC•Southfield, MI

About The Position

Lockwood Management is seeking a Director of Facilities to report directly to the Chief Operating Officer and provide strategic oversight of facilities management, maintenance operations, capital improvements, energy management, and asset preservation across the company’s portfolio. The Director establishes consistent standards, leads capital planning and project execution, oversees procurement and vendor performance, and provides technical leadership to protect and enhance the long-term value of Lockwood’s physical assets. The Director partners with Operations and Executive Leadership to support property performance, stabilization, resident satisfaction, cost control, and operational excellence. The role combines office, property, and construction-site work and involves extensive travel throughout the portfolio. The Director generally works Monday through Friday, with flexibility based on business needs and occasional evening or weekend work, and must be able to respond to emergencies outside normal business hours.

Requirements

Minimum of 10 years of progressive experience in facilities management, construction, capital planning, or multifamily maintenance.
At least five years of leadership experience overseeing multiple properties or a regional portfolio.
Demonstrated success managing large-scale capital improvement projects and maintenance operations.
Strong knowledge of HVAC, electrical, plumbing, structural components, roofing, elevators, fire protection, life safety systems, and energy management practices.
Experience evaluating contractor bids, negotiating contracts, managing vendor performance, developing capital budgets, and controlling project expenditures.
Proficiency with Microsoft Office Suite and property management or maintenance software.
Ability to inspect mechanical rooms, roofs, maintenance areas, occupied buildings, and building systems, including climbing stairs and ladders and accessing confined spaces as necessary.
Ability to respond to emergencies outside normal business hours.
Valid driver’s license and acceptable driving record.
Extensive travel throughout Lockwood’s portfolio.

Nice To Haves

Bachelor’s degree in Facilities Management, Construction Management, Engineering, Building Sciences, or a related field; equivalent experience will be considered.
Experience with affordable housing, market-rate multifamily, and senior living communities.

Responsibilities

Develop and oversee long-term capital improvement strategies and rolling three- and five-year capital replacement plans across the portfolio.
Conduct property condition assessments to identify capital needs, deferred maintenance, reserve requirements, and asset risks.
Partner with Operations and Accounting during annual budgeting to prioritize capital expenditures and recommend investments.
Support acquisitions, dispositions, transitions, and repositioning through property condition assessments and identification of capital and deferred maintenance risks.
Lead capital projects from planning through completion, including scopes of work, specifications, schedules, cost estimates, contractor selection, and documentation.
Solicit and evaluate contractor proposals, negotiate scope and pricing, and ensure competitive value and quality workmanship.
Monitor project budgets, schedules, change orders, contractor performance, safety, and quality; inspect sites for contract compliance and completion.
Coordinate project execution with property operations to minimize resident disruption and complete projects safely, on time, within budget, and to company standards.
Establish company-wide maintenance standards, preventative maintenance programs, operating procedures, inspection protocols, unit turn specifications, and quality expectations.
Provide technical guidance to Executive Directors, Community Managers, and Maintenance Supervisors, including help diagnosing and resolving complex building system issues.
Develop maintenance performance metrics, scorecards, and accountability measures.
Lead energy management and conservation efforts, including utility monitoring, building system optimization, and identifying ways to reduce energy and utility costs.
Support emergency response and recovery related to major building system failures, property damage, and natural disasters.
Develop preferred vendor relationships and procurement standards for maintenance services, capital projects, and major equipment purchases.
Evaluate contractor qualifications, licensing, insurance, safety records, pricing, and performance; negotiate contracts and pricing.
Monitor vendor performance and develop strategic partnerships that support operational excellence, responsiveness, and cost control.
Partner with Operations on property stabilization and performance improvement initiatives; evaluate facilities and maintenance operations during site visits and recommend corrective actions.
Support occupancy and resident satisfaction through property condition, curb appeal, apartment readiness, and maintenance performance.
Establish standards for maintenance shop organization, inventory management, and equipment, and identify efficiency opportunities through technology, automation, and industry best practices.
Promote a culture of safety and ensure operations comply with OSHA requirements and applicable federal, state, and local regulations.
Conduct or oversee facility inspections to identify safety, regulatory, environmental, and property risks, including asbestos, lead-based paint, mold, and other regulated materials.
Ensure building systems and life safety equipment are maintained and inspected; develop emergency preparedness and disaster recovery standards.
Partner with appropriate teams to mitigate insurance claims and risks involving facilities or property damage.
Serve as Lockwood’s technical expert for facilities management, maintenance operations, and building systems.
Assist in recruiting, interviewing, onboarding, coaching, and developing maintenance leadership personnel.
Develop technical training, resources, and best practices, and support succession planning within the maintenance organization.
Promote accountability, professionalism, continuous improvement, and operational excellence across the portfolio.
Respond to significant operational emergencies as needed and participate in special projects and strategic initiatives assigned by the Chief Operating Officer.
Perform other duties assigned to support Lockwood’s operational and strategic objectives.