Director of Facilities & Campus Operations

Glide•San Francisco, CA

About The Position

GLIDE’s Director of Facilities oversees campuswide buildings, security infrastructure, fleet, and warehousing. The role is responsible for campus-wide maintenance, major building systems, regulatory compliance, renovations, budget and vendor management, and warehouse inventory and logistics. The Director leads a high-performance team accountable for performance, regulatory compliance, and customer satisfaction, using data-driven systems and Key Performance Indicators (KPIs) to measure and improve staff and systems performance. The successful candidate will drive continuous process and campus-wide improvements across facilities, fleet, warehousing, and real estate projects. The position requires strong administrative and project management skills, a solid background in building management, and a commitment to science-based workforce development. The Director develops staff and organizational leaders through training, evaluation, revised standard operating procedures (SOPs), routine compliance inspections, and adherence to workplans and service level agreements (SLAs). The role also advises C-suite executives and prepares draft reports for the CEO and Board of Directors. This is a full-time, 40-hour-per-week exempt position. GLIDE’s buildings are in San Francisco’s Tenderloin neighborhood and maintain an open-door policy for community members and clients, who frequently enter and leave the building.

Requirements

At least 5 years of facilities operations and project management experience, or an equivalent combination of education and related experience.
Experience managing vendors, projects, and budgets.
Strong organizational and administrative skills, including knowledge of standard office and bookkeeping procedures.
Experience interacting with a diverse community, with cultural competency and de-escalation skills.
Strong staff, workflow, project, contract, and budget management skills.
Ability to prioritize and plan work efficiently, keep work on schedule and on budget, and ensure prompt project documentation and handoffs from non-baseline to baseline budgeting.
Excellent communication and customer service skills and a positive, can-do attitude.
Ability to lead a team using technology systems for customer service, project oversight, and KPI management.
Initiative and ability to multitask and prioritize competing deliverables or goals on deadline-critical projects.
Ability to work collaboratively and with integrity within GLIDE’s organizational structure.
Adaptability to change, competing demands, and unexpected events; ability to work under pressure and manage stress in a demanding, fast-paced environment.
Demonstrated cultural humility and ability to work effectively across cultures, with a commitment to learning, communicating, and working respectfully with people different from oneself.
Ability to hear within normal range and communicate effectively in person, by telephone, or by Zoom.
Finger dexterity and ability to use standard office equipment and access, input, and retrieve computer information.
Ability to sit or stand comfortably and navigate office spaces by elevator or stairs.
Ability to keyboard with manual and finger dexterity and wrist-finger speed sufficient for repetitive actions over extended periods; the position involves sitting and keyboarding at a computer for 75% of work time.
Ability to perform activities that often include standing, walking, and handling; occasionally climb staircases; and infrequently bend, squat, crouch, kneel, twist, reach, and carry or lift up to 25 pounds.
Obtain OSHA certification within the first three months of employment.

Responsibilities

Oversee one to three units comprising up to 20 staff, including directing, managing, evaluating, and mentoring facilities staff.
Conduct regular staff check-ins and improve workflows, procedures, systems, and tools for effective facilities management.
Create and refine standard operating procedures to support continuous improvement.
Recommend and implement strategies to improve operational efficiency.
Propose and execute workplans for baseline and non-baseline preventive and reactive maintenance, improvements, and renovations.
Monitor performance using direct observation, quality-assurance inspections, project dashboards in Zendesk and Asana, and reporting against the facilities workplan and budget.
Oversee the facilities budget, ensure prompt vendor and partner payments, forecast and plan yearly and monthly spending, and develop project budgets.
Foster effective communication across teams and oversee interdepartmental initiatives using sound communication, meeting, and project-management practices.
Improve energy and refuse costs and environmental impacts.
Oversee warehouse operations and improve inventory control.
Direct the Safety & Surroundings Committee, using inspections, drills, and committee feedback to guide workplace safety.
Direct the campus-wide emergency preparedness plan.
Transition properties from development and construction into operations.
Coach facilities staff in data-based decision-making, metrics, and ongoing work measurement, and develop future organizational leaders while reinforcing high-performance and ethical standards.
Promote best-practice use of facilities-related IT systems, including Zendesk, Asana, Concur, SharePoint, and Outlook calendaring tools.
Advise C-suite executives and prepare draft reports for the CEO and Board of Directors.