Director Jobs

About The Position

Requirements

• High school diploma or GED and 4 years of experience in security/loss prevention or a related professional area; OR a 2-year degree from an accredited university in Criminal Justice or a related major and 2 years of experience in security/loss prevention or a related professional area.

Responsibilities

• Assist in developing and implementing emergency procedures.
• Investigate property asset losses and refer matters to appropriate management for disposition.
• Deploy security staff to monitor and protect property assets effectively.
• Comply with Corporate Loss Prevention safety and security management guidelines and procedures.
• Conduct periodic patrols of the property and parking areas and maintain required reports and documentation.
• Recognize successes across areas of responsibility and publicly acknowledge team contributions.
• Handle complaints, settle disputes, resolve grievances and conflicts, or negotiate with others.
• Identify physical hazards and unsafe work practices and recommend ways to minimize them.
• Implement action plans to monitor and control risk.
• Provide means for obtaining timely medical attention.
• Attend pre- and post-convention and weekly forecast meetings to understand group needs and share relevant information with Loss Prevention officers.
• Communicate safety procedures and codes, ensure employee understanding, and monitor related processes and procedures.
• Build trust, respect, and cooperation among team members; coach and mentor employees; and identify their development needs.
• Set performance standards, monitor performance, conduct hourly employee appraisals, and guide subordinates.
• Provide personal assistance, medical attention, emotional support, or other personal care when needed.
• Solicit employee feedback and address employee problems or concerns.
• Lead by example, use interpersonal and communication skills to influence others, and support sound financial and business decisions with honesty and integrity.
• Promote guest hospitality and excellent customer service, empower employees to serve guests, and meet quality standards and customer expectations.
• Include guest safety and satisfaction in departmental meetings and focus on continuous improvement.
• Help minimize accident-claim costs through active claims management.
• Bring relevant issues to Human Resources and complete documentation for employee accidents and general liability incidents, reporting them to Claims Reporting Service.
• Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures, and support the Peer Review Process.
• Administer property policies fairly and consistently.
• Maintain required first aid and CPR certifications for Loss Prevention officers.
• Handle guest problems and complaints and provide service that supports customer satisfaction and retention.
• Identify educational needs, develop training programs or classes, and teach or instruct others.
• Analyze information and evaluate results to select solutions and solve problems.
• Develop and maintain working relationships with local law enforcement authorities.
• Timely inform and update executives, peers, and subordinates, and provide information by telephone, in writing, email, or in person.
• Ensure The Ritz-Carlton Gold Standards are delivered graciously and thoughtfully.