Regional Director of Operations - Iowa based

Jaybird Senior Living•Des Moines, IA

About The Position

The Regional Director of Operations provides leadership and oversight for multiple senior living communities, ensuring high-quality resident care, employee engagement, and strong financial performance. The role partners with Community Directors to optimize operations, grow occupancy, control costs, and foster a culture aligned with the company’s mission and values. The position leads and mentors Community Directors and staff, oversees community operations, supports revenue growth and financial accountability, and conducts site visits to promote operational excellence. It also provides field training, supports incident investigations and regulatory compliance, and requires regional travel as needed and prompt response to emergent situations.

Requirements

Bachelor’s degree or equivalent experience in senior living operations.
3–5 years managing senior living communities or similar facilities.
Strong leadership, communication, and organizational skills.
Proficiency in Microsoft Office and mobile operating systems.
Ability to analyze data, solve problems, and make strategic operational decisions.

Responsibilities

Lead and mentor Community Directors and staff to deliver excellent resident and team experiences.
Oversee day-to-day operations, including staffing, training, regulatory compliance, and resident care.
Identify revenue opportunities, support marketing and sales initiatives, and monitor occupancy trends.
Assist with budget development, track financial performance, and ensure accountability.
Conduct site visits to ensure operational excellence, adherence to standards, and effective communication.
Provide field training on operational processes, sales, lead management, and business development.
Support incident investigations and compliance with state and federal regulations and HIPAA requirements.
Travel regionally as needed and respond promptly to emergent situations.