Regional Director of Operations - NC based

TerraBella Senior Living•Raleigh, NC

21h•Hybrid

About The Position

TerraBella Senior Living is seeking a Regional Director of Operations to lead and influence multiple communities across North Carolina. This role involves partnering with Executive Directors to drive operational excellence, resident satisfaction, team engagement, and financial performance. The position offers a high-impact leadership role with autonomy and career growth potential, serving as a trusted coach and mentor to community leaders. The Regional Director of Operations supports, leads, and directs the Communities to operational and financial success, and is directly responsible for achieving each Community’s resident satisfaction, delivery of resident care and services, occupancy, and revenue goals. TerraBella Senior Living is part of one of the largest senior living organizations in America and has earned Great Place to Work® certifications from 2022–2026. The company fosters communities where both residents and Team Members thrive, with a foundation rooted in purpose, hospitality, and connection. TerraBella communities offer a full range of lifestyle and care options including Active Independent Living, Assisted Living, Memory Care, and short-term Respite.

Requirements

A minimum of a Bachelor’s degree in a related field.
A minimum of five years’ experience in a Senior Living leadership role that includes Sales/Operations responsibilities.

Responsibilities

Manages the organization’s operations by directing and coordinating activities consistent with established goals, objectives, and policies of TerraBella Senior Living.
Communicates a clear, resident focused vision to communities.
Reviews annual resident satisfaction survey and develops and deploys programs to ensure and increase resident satisfaction.
Manages the Executive Director of each community and holds them accountable for achievement of community specific and organization wide goals.
Develops plan to meet NOI expectations with each Executive Director.
Ensures budgeted revenue is achieved or exceeded by maximizing occupancy.
Develops and executes plans to increase occupancy.
Reviews monthly financial statements and implements plans of action with Executive Director for deficiencies.
Manages Regional Director of Resident Care, ensuring compliance with state and federal guidelines and standards of care.
Maintains strong knowledge of competition.
Performs duties by being a visible presence in the communities, generally spending four days per week at various communities.
Oversee and/or manage efforts related to recruitment, hiring, employee relations and separations of Community Leaders in accordance with policy.
Responsible for oversight of Community Executive Directors, maintaining full responsibility for efficient operations and compliance with the financial goals established in the approved Operating Budget within the Region.
Responsible for oversight and direction of Directors of Resident Care.
Responsible for delegating authority, responsibility and accountability to the responsible leader.
Lead the Regional team in support of the mission and values of the organization in accordance with community values.
Demonstrate an attitude of teamwork when interacting with Community Team Members; take ownership of job responsibilities through prompt and appropriate follow-up to issues as they arise (ensuring appropriate resolution); anticipate needs of residents and/or Community Team Members in a proactive fashion.
Promote development of team management skills, capabilities and sharing of best practices through participation in and leadership within Region.