Regional Director of Operations - NC based

TerraBella Senior Living • Charlotte, NC

1d

About The Position

TerraBella Senior Living is seeking a Regional Director of Operations to support, lead, and direct communities across North Carolina toward operational and financial success. The role is directly responsible for community resident satisfaction, delivery of resident care and services, occupancy, and revenue goals. The Regional Director partners with Executive Directors, provides leadership and coaching to community leaders, and supports communities providing assisted living and memory care services.

The position oversees Community Executive Directors and Directors of Resident Care, ensuring efficient operations, compliance, and achievement of financial goals in approved operating budgets. It also leads the regional team in support of the organization's mission and values, promotes team development and best-practice sharing, and maintains a visible presence in the communities. The role generally spends four days per week at various communities, with the remainder of work regularly performed from the corporate office.

Requirements

• Bachelor's degree in a related field.
• At least five years of experience in a senior living leadership role that includes sales and operations responsibilities.

Responsibilities

• Direct and coordinate community operations in accordance with TerraBella Senior Living goals, objectives, and policies.
• Communicate a clear, resident-focused vision to communities.
• Review annual resident satisfaction surveys and develop and deploy programs to improve resident satisfaction.
• Manage each community's Executive Director and hold them accountable for community-specific and organization-wide goals.
• Develop plans with Executive Directors to meet net operating income (NOI) expectations.
• Achieve or exceed budgeted revenue by maximizing occupancy; develop and execute plans to increase occupancy.
• Review monthly financial statements and implement action plans with Executive Directors to address deficiencies.
• Manage the Regional Director of Resident Care and ensure compliance with state and federal guidelines and standards of care.
• Maintain strong knowledge of competitors.
• Maintain a visible presence in communities and perform the duties through regular community visits.
• Oversee or manage recruitment, hiring, employee relations, and separations of Community Leaders in accordance with policy.
• Oversee Community Executive Directors and ensure efficient operations and compliance with approved regional operating-budget goals.
• Oversee and provide direction to Directors of Resident Care.
• Delegate authority, responsibility, and accountability to the responsible leader.
• Lead the regional team in support of the organization's mission and values and community values.
• Demonstrate teamwork, take ownership of responsibilities, follow up promptly and appropriately on issues, and anticipate resident and team member needs proactively.
• Promote development of team-management skills, capabilities, and sharing of best practices through participation in and leadership within the region.
• Perform other duties as assigned.

Benefits

• Competitive base pay and bonus opportunity.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Disability insurance.
• Paid time off and holidays.
• 401(k) with employer match.
• Paid training and career growth opportunities.
• Wellness-related benefits.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Director