Territory Director - (Inside Sales) EST

Onco360•Indianapolis, IN

3d•$55,000 - $70,000•Remote

About The Position

Onco360 is hiring for an inside sales role supporting its oncology pharmacy services. The position is fully remote and home based, with minimal travel as required. It develops and manages a designated territory through account management and direct telephone outreach, educating prescribers and coordinating care for Onco360 products and services. The role acts as a single point of contact for prescribers, assisting with referrals and care coordination to meet service-level requirements, usually in coordination with a paired outside sales representative. The role serves physicians, nurse practitioners, physician assistants, nursing staff, office managers, administrative staff, and pharmacy staff in hospital and community oncology settings. It works with pharmacy operations and sales colleagues to improve prescriber experience, strengthen relationships, and meet territory and sales goals. Clinical questions are routed to staff pharmacists, and customer and patient-related updates are documented in the appropriate patient profile or CRM.

Requirements

Exceptional probing and consultative communication skills.
Familiarity with oncology providers, drugs, clinics, and hospital communities.
Understanding of oncology drug reimbursement, managed care medical specialty benefits, and PBM drug benefits.
Self-motivated and results driven.
Effective at working objectively with diverse groups and demonstrating communication, organizational, administrative, and office skills.
Proficiency in data entry, verbal communication, and computer skills, with the ability to learn departmental software systems, including CRM.
Ability to work as a team player, support organizational goals, and function with minimal supervision.
Ability to respond to common inquiries or complaints from customers, employees, or senior management.
Ability to work with mathematical concepts, including statistical inference, and apply percentages, ratios, and proportions to practical solutions.
Ability to maintain HIPAA patient confidentiality.

Nice To Haves

Two years of retail or specialty pharmacy technician experience; familiarity with pharmacy terminology, billing quantity, SIG codes, Roman numerals, brand and generic medication names, and IV dosage calculations/day supply.
Two years of inside or outside sales experience in pharmacy or another health services-related industry.
Oncology sales experience.

Responsibilities

Identify opportunities to improve the prescriber experience and collaborate with Pharmacy Operations and outside sales to support service improvements and sales goals.
Meet designated call expectations for assigned prescribers, focusing on top targets, key influencers, and pipeline leads.
Identify, rank, prospect, and develop oncology practice and hospital-based business relationships within the assigned territory.
Assist with sales escalations and routinely communicate with the field sales partner about matters affecting prescriber or patient experience.
Support education and product presentations for initiatives such as sales communications and drug launches.
Forward calls involving clinical information or questions, including dosage directions, adverse events, and counseling, to staff pharmacists.
Document updates and details of customer, physician, and patient care needs in patient profiles and/or the CRM.
Use discretion and independent judgment when handling customer complaints, documenting them and forwarding them to appropriate administrative staff.
Obtain and manage prescriber communication preferences.
Develop and manage prescriber relationships to improve loyalty and retention.
Use the SPOC Tool to help ensure account prescriptions are processed efficiently throughout the workflow.
Assist operations staff and prescriber offices with prior authorizations by following up on outstanding issues and coordinating communication.
Ensure prescription renewal requests are communicated in a timely manner when applicable to support continuity of care.
Work collaboratively with sales to achieve monthly, quarterly, and annual sales goals.