Territory Director - (Inside Sales) EST

Onco360•Pittsburgh, PA

2d•Remote

About The Position

Onco360 is seeking an Inside Sales Representative for its oncology pharmacy business. This fully remote, home-based position develops and manages a designated territory through account management and direct telephone outreach. The role educates prescribers about Onco360 products and services, coordinates care, and helps ensure service-level requirements are met. It serves as a single point of contact for prescribers and typically works in coordination with a mirrored outside sales representative. Customers include physicians, nurse practitioners, physician assistants, nursing staff, office managers, administrative staff, and pharmacy staff in hospital and community oncology settings. Minimal travel may be required. The position supports prescriber relationships and experience, referral evaluation, prescription workflow coordination, prior authorization follow-up, and communication about prescription renewals. It also contributes to territory sales goals and escalates clinical questions to Staff Pharmacists. The listed base salary range is $55,000–$70,000 annually, plus commission.

Requirements

Exceptional probing and consultative communication skills.
Self-motivated and results-driven.
Effective at working objectively with a diverse group of people; demonstrates communication, organizational, administrative, and office skills.
Proficient in data entry, verbal communication, and computer use, with the ability to learn departmental software, including CRM.
Team player willing to promote organizational goals and work with minimal supervision.
Able to respond to common inquiries or complaints from customers, employees, or senior management.
Able to work with mathematical concepts and apply percentages, ratios, and proportions to practical solutions.
Ability to maintain HIPAA patient confidentiality.

Nice To Haves

Two years of retail or specialty pharmacy technician experience preferred; familiarity with general pharmacy terminology, billing quantity, SIG codes, Roman numerals, brand and generic medication names, and IV dosage calculations/day supply is expected for this experience.
Two years of inside or outside sales experience in pharmacy or another health services-related industry preferred.
Oncology sales experience desired but not required.
Familiarity with oncology providers, drugs, clinics, and hospital communities.
Understanding of oncology drug reimbursement, Managed Care Medical Specialty, and PBM drug benefits.

Responsibilities

Identify opportunities to improve the prescriber experience and collaborate with Pharmacy Operations and outside sales to support improvement and sales goals.
Meet designated call expectations for assigned prescribers, focusing on top targets, key influencers, and pipeline leads.
Identify, rank, prospect, and develop oncology practice and hospital-based business relationships in the assigned regional territory.
Assist with sales escalations and regularly communicate with the field sales representative partner about issues affecting prescriber or patient experience.
Support education and delivery of key messages and product presentations for initiatives such as drug launches and Selling our Success communications.
Forward calls involving clinical information or questions, including dosing directions, adverse events, and counseling, to Staff Pharmacists.
Document and carefully note updates and details about customer, physician, and patient care needs in patient profiles and/or the CRM.
Use discretion and independent judgment when handling customer complaints, document them, and forward them to appropriate administrative staff.
Obtain and manage prescriber communication preferences.
Develop and manage prescriber relationships to improve loyalty and retention.
Use the SPOC Tool to help ensure prescriptions for SPOC accounts move quickly and efficiently through the workflow.
Assist operations staff and prescriber offices with prior authorizations by following up on outstanding issues and coordinating communication.
Communicate prescription renewal requests promptly when applicable to support continuity of care.
Work collaboratively with sales to achieve monthly, quarterly, and annual sales goals.