Territory Director - (Inside Sales) EST
About The Position
Onco360 is hiring for a home-based Inside Sales Representative - Oncology position supporting a designated territory. The role combines account management and direct telephone outreach to educate prescribers about Onco360 products and services, coordinate care, and help ensure service-level requirements are met. The representative serves as a single point of contact for prescribers and typically coordinates with a mirrored outside sales representative. Target customers include physicians, nurse practitioners, physician assistants, nursing staff, office managers, administrative staff, and pharmacy staff in hospital and community oncology settings. The position is fully remote with minimal travel as required.
Requirements
- Exceptional probing and consultative communication skills.
- Familiarity with oncology providers, drugs, clinics, and hospital communities.
- Understanding of oncology drug reimbursement, managed care medical specialty benefits, and PBM drug benefits.
- Self-motivated and results-driven.
- Ability to work effectively and objectively with diverse groups, with strong communication, organizational, administrative, and office skills.
- Proficiency in data entry, verbal communication, and computer skills, and ability to learn departmental software including CRM.
- Ability to work as a team player, support organizational goals, and function with minimal supervision.
- Ability to respond to common inquiries or complaints from customers, employees, or senior management.
- Ability to work with mathematical concepts, including statistical inference, and apply percentages, ratios, and proportions to practical solutions.
- Ability to maintain HIPAA patient confidentiality.
Nice To Haves
- Two years of retail or specialty pharmacy technician experience; familiarity with pharmacy terminology, billing quantity, SIG codes, Roman numerals, brand and generic medication names, and IV dosage calculations/day supply.
- Two years of inside or outside sales experience in pharmacy or another health services-related industry.
- Oncology sales experience.
Responsibilities
- Identify opportunities to improve the prescriber experience and collaborate with Pharmacy Operations and outside sales to support improvements and sales goals.
- Meet designated call expectations for assigned prescribers, focusing on key targets, influencers, and pipeline leads.
- Identify, rank, prospect, and develop relationships with oncology practices and hospital-based businesses in the assigned territory.
- Assist with sales escalations and routinely communicate with the field sales representative about matters affecting prescriber or patient experience.
- Support education and delivery of key messages and product presentations for initiatives such as drug launches.
- Forward calls involving clinical information and questions, including dosing, adverse events, and counseling, to staff pharmacists.
- Document updates and details about customer, physician, and patient care or needs in patient profiles and/or the CRM.
- Use discretion and independent judgment when handling customer complaints, document them, and forward them to appropriate administrative staff.
- Obtain and manage prescriber communication preferences.
- Develop and manage prescriber relationships to improve loyalty and retention.
- Use the SPOC Tool to help ensure account prescriptions move efficiently through the workflow.
- Assist operations staff and prescriber offices with prior authorizations by following up on outstanding issues and coordinating communication.
- Communicate prescription renewal requests promptly to support continuity of care when applicable.
- Collaborate with sales to achieve monthly, quarterly, and annual sales goals.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
