Territory Director - (Inside Sales) CST

Onco360•Chicago, IL

6d•$55,000 - $70,000•Remote

About The Position

Onco360 is seeking an Inside Sales Representative - Oncology to develop and manage a designated territory through account management and direct telephone outreach. The position educates prescribers about Onco360 products and services, coordinates care, and serves as a single point of contact to assist with referrals and help ensure service-level requirements are met. The representative works in coordination with a mirrored outside sales representative and engages physicians, nurse practitioners, physician assistants, nursing staff, office managers, administrative staff, and pharmacy staff in hospital and community oncology settings. This is a fully remote, home-based position with minimal travel as required. The role involves working with Pharmacy Operations and sales colleagues to improve prescriber experience, support sales goals, coordinate prescription-related processes, and maintain accurate patient and customer records. The posted base salary range is $55,000–$70,000 annually, plus commission.

Requirements

Exceptional probing and consultative communication skills.
Familiarity with oncology providers, drugs, clinics, and hospital communities.
Understanding of oncology drug reimbursement, managed care medical specialty benefits, and PBM drug benefits.
Self-motivated and results driven.
Ability to work objectively with diverse groups and demonstrate communication, organizational, administrative, and office skills.
Proficiency in data entry, verbal communication, and computer skills, and ability to learn departmental software including CRM.
Ability to work as a team player, promote organizational goals, and function with minimal supervision.
Ability to respond to common inquiries or complaints from customers, employees, or senior management.
Ability to work with mathematical concepts such as statistical inference and apply percentages, ratios, and proportions to practical solutions.
Ability to maintain HIPAA patient confidentiality.

Nice To Haves

Two years of retail or specialty pharmacy technician experience; familiarity with pharmacy terminology, billing quantity, SIG codes, Roman numerals, brand and generic medication names, and IV dosage calculations/day supply.
Two years of inside or outside sales experience in pharmacy or another health services-related industry.
Oncology sales experience.

Responsibilities

Identify, rank, prospect, and develop key oncology practice and hospital-based business relationships within the assigned territory.
Meet designated call expectations for assigned prescribers, focusing on top targets, key influencers, and pipeline leads.
Identify opportunities to improve the prescriber experience and collaborate with Pharmacy Operations and outside sales to support improvements and sales goals.
Assist with sales escalations and routinely communicate with the field sales representative about issues affecting prescriber or patient experience.
Support education and delivery of key messages and product presentations, including communications and drug launches.
Refer calls involving clinical information or questions, such as dosing directions, adverse events, and counseling, to staff pharmacists.
Document updates and details related to customer, physician, or patient care and needs in patient profiles and/or the CRM.
Use discretion and independent judgment when handling customer complaints, documenting them and forwarding them to appropriate administrative staff.
Obtain and manage prescriber communication preferences; nurture prescriber relationships to improve loyalty and retention.
Use the SPOC Tool to help ensure account prescriptions are processed efficiently throughout the workflow.
Assist operations staff and prescriber offices with prior authorizations by following up on outstanding issues and coordinating communication.
Communicate prescription renewal requests in a timely manner to support continuity of care when applicable.
Collaborate with sales to achieve monthly, quarterly, and annual sales goals.
Maintain HIPAA patient confidentiality.